Desktop Support Specialist - Senior

Asia-Pacific (APAC) Kwajalein, Marshall Islands


Position Title:

Desktop Support Specialist - Senior


Kwajalein Atoll, Marshall Islands


Full Time – Regular

FLSA Category:



Tribalco is actively seeking a certified IT professional to join our rapidly growing team.  The Desktop Support Specialist - Senior is part of an integrated Customer Support team responsible for providing the ARMY IT Portfolio of Services to organizations and users serviced by the Network Enterprise Center – Kwajalein (NEC-KA).  The Desktop Support Specialist is responsible for providing outstanding end-user service and Tier 2 troubleshooting support for the NEC-KA.  The NEC-KA is located on an Army Garrison in the Republic of the Marshall Islands. This position reports to the Enterprise Services Customer Support Manager.



  • Provide outstanding customer service as local touch labor for the NEC-Kwajalein 
  • Customer support/ touch labor includes, but is not limited to installation, repair, troubleshooting, and configuring authorized end-user devices like computers, printers, laptops, scanners, and other hardware
  • Document all trouble-shooting steps, work performed, and customer communications in the Remedy ticketing system
  • Other duties as assigned
  • This position reports to the Enterprise Services Customer Support Manager

Minimum Qualifications:

  • 6 years' experience as a computer technician or in another relevant IT support role
  • Must possess and maintain DoD 8570.01 IAT Level II certification.
  • Security + CE or CISSP preferred.
  • Must possess and maintain Microsoft 365 Certified: Modern Desktop Administrator Associate (comprised of MD-100 Windows Client and MD-101 Managing Modern Desktops) or higher-level Microsoft certification.

  • Associate degree in information technology, or another related field preferred.
  • Additional training, certification, or relevant experience will be considered in lieu of a degree.

Security Clearance/Background

  • Position requires that candidate possess a SECRET security clearance in order to access classified information. Inability to maintain a security clearance will result in candidate being ineligible for this position.
  • US Citizenship is typically required for a security clearance.


  • Compensation is competitive and is commensurate with experience.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
  • Tribalco is an equal opportunity employer.

Additional Qualifications:

  • Ability to relocate and reside at the U.S. Army Garrison – Kwajalein Atoll in the Republic of the Marshall Islands (USAG-KA).  You must meet current and future vaccination requirements for infectious diseases such as COVID-19 to enter the Republic of the Marshall Islands. 
  • Must possess a valid U.S. passport.  
  • Pre-employment health screening is required due to remote location and limited medical and dental capabilities on the island.
  • Ability to ride a bicycle or walk at least 2 miles to/from work daily. There are no personally owned vehicles allowed on USAG-KA. Transportation is primarily by bicycle.
  • Work may involve sitting or standing for extended periods of time. Must be able to lift 30lbs to waist height.
  • Ability to travel by plane or small sea going vessel between working locations.
  • May be required to work overtime.
  • Rotational call back and emergency duty are requirements of this position.

About Our Company:

Tribalco is a global systems integrator providing C5ISR and tactical survival, rescue, and safety systems to military, federal civilian, and commercial customers around the world. Since 2004, Tribalco has delivered and supported innovative technologies that protect our nation from evolving cyber threats and improve the safety and survivability of our armed forces and critical infrastructure. Tribalco is a CMMI® Level 3 appraised organization and ISO 9001:2015 certified enterprise. As a named NSA CSfC Trusted Integrator, Tribalco is at the forefront of technology advancement in engineering and deploying NSA compliant solutions that enable customers to securely access and share classified data across commercial networks, often in extremely challenging environments. Tribalco is headquartered in Maryland and maintains offices in Florida, California, Georgia, South Korea, Germany, Hawaii, Japan, the Marshall Islands, the Middle East, and Africa. For additional information, please visit