Technical Writer Intern

Administration Kennesaw, Georgia


  • Job Category:

    Administration

  • Location:

    Kennesaw, Georgia

  • Job Type:

    Intern

  • Number of Openings:

    1

Description

Position at Tokio Marine HCC

Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry, today offering over 100 products to commercial customers in 180 countries around the world.  Organic growth and over 60 successful acquisitions have grown our 2022 Gross Written Premium (GWP) to $5 Billion.  Our workforce has grown to 4,300 worldwide … big, but not so big that you cannot make a difference.  Our Good Company values, including integrity, empowerment, and commitment to customer service, and a culture of innovation, communication, and collaboration make TMHCC a great place to work.  

TMHCC Stop Loss, a $2 Billion division within TMHCC, leads the way in providing medical stop loss insurance sold to employers. Medical Stop Loss provides an added layer of insurance protection to employers who choose to self-fund their health benefit plans. Self-funding can incur risks from catastrophic claims, and Medical Stop Loss insurance from Tokio Marine HCC is designed to protect employers from that risk.

About the role:
 

At the headquarters in Kennesaw, Georgia, we have an opportunity for a Technical Writer Internship within our Information Technology Department. The IT department supports approximately 500 users at multiple office locations. This intern position will receive hands-on experience, team interaction, and ongoing support. The position will allow some hybrid scheduling to coincide with the scheduling of the department. 

Under immediate supervision, the intern will provide writing, updating, and editing of select documentation projects as assigned by the Instructional Technology and Technical Communication Manager. The intern will edit/enhance existing documentation; create new documents using templates and interactive design elements; edit and finalize documents for distribution; and gather information from subject matter experts, developers, and tech support staff. 
 
Key Responsibilities: 
Relying on instructions and pre-established guidelines, this role is responsible for accomplishing the following tasks as guided: 
  • Plan, write and update content for existing and new documentation as assigned by the manager.
  • Gather information from Subject Matter Experts (SMEs) to develop effective and accurate documentation.
  • Provide editorial, formatting, and proofreading assistance for user manuals, procedural guides, online help, and training documentation.
  • Contribute content in Confluence and SharePoint sites
  • Collaborate with members of the documentation, business analysis, operations, development, and tech support teams to identify documentation needs.
  • Assist with knowledge management efforts to maintain searchable, usable, and relevant content
  • Adhere to department writing standards, style, procedures, and update cycles.

Qualifications: 

  • Junior or Senior classification toward a bachelor’s degree in technical communication, a related field, or the equivalent education and/or experience.
  • Excellent written and verbal communication skills.
  • Proficiency in the English language, with excellent grammar and the ability to write for different audiences.
  • Great organizational and planning skills; demonstrated ability to manage multiple tasks simultaneously.
  • Knowledge of technical writing and interactive design principles.
  • Proficiency and experience using Microsoft Office package (Word, PowerPoint, Excel)
 
Additional Information: 
  • May be required to remain stationary for extended periods of time.
  • Must be able to operate a computer and other devices.
  • Close vision and ability to adjust focus, as required to read a computer screen.
Tokio Marine offers a competitive salary and benefits package, including:  
  • Generous paid time off (PTO), 12 paid company holidays,
  • 401(k) Retirement Plan with 6% company match.
  • Health and dental insurance, and vision plan available.
  • Company-provided long-term disability and life insurance.
  • Opportunities for advancement in a successful and growing organization.
  • Flexible work schedules and a great work/life balance.
  • Paid Parental Leave.
  • Volunteer Time Off.
  • Enjoy casual dress and work in a modern, comfortable office with free parking.
  • Hybrid work schedule
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefits package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.  
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