Description

Job Title: Core Insurance Systems Lead (Specialty) 

Reporting to: Head of Core Insurance Systems 

Position Type: Permanent (Hybrid working, 3 days in the office per week minimum) 

Why Tokio Marine HCC? 

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.  

About the CIS Lead Opportunity 

TMHCC is in the midst of an IT transformation and is shifting towards a Product-centric operating model. 

Alongside this a set of enterprise applications are managed by a central Component Services team – within which sits the Core Insurance Systems team. 

This team covers SBS Sequel Claims and Eclipse applications, Box, Imageright and NewGen CMM and CCM applications. It will also be taking on support for Guidewire in 2024. Support is provided via a hybrid model with vendors CoForge and NewGen providing a managed service or break fix support capabilities, with onsite SMEs providing escalation assistance and also advice and collaboration with project teams. 

As the CIS Lead you will report into the Head of Core Insurance Systems and add value in a variety of ways. You will be in the centre of a transformation journey which is looking to reengineer the relationship with business customers, improve the value provided by vendors and become deeply integrated with other teams in Component Services and the wider IT Product and Platforms teams. 

Your core duties will include: 

Functional Responsibilities:  

• Support of critical applications covering business areas including policy administration and document management.
• Oversee Offshore services 
• Be the point of contact, respond to technical questions related to apps/tools/solutions.
• Engage with multiple technical teams to ensure appropriate resolution of incidents, recording of resolutions and identification of bugs and defects. 
• Resolve a variety of high-impact incidents (P1 and P2) or problems through in-depth evaluation of complex business issues, system processes or platform issues.
• Follow approved ITSM service management framework (ITIL) also aware of SDLC, project management methodology and Agile frameworks in use at TMHCC.   Ensure that all required steps are followed, all required tickets are updated and approvals for change are obtained as needed.
• Proactively manage all application-related risk items / findings to closure / resolution.
• Assist with development projects and Release to production as needed.
• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions.
• Work closely with Internal auditors on their requirement.
• Manage Vulnerability exceptions.
• Able to understand Middleware (Biztalk) API/web service calls.
• Working on SSRS reports.
• Document the knowledgebase.

Technical Skills: 

Required: 

• Strong, demonstrable experience supporting insurance industry underwriting and/or claims applications. 
• Experience with the Verisk applications Claims, Eclipse and Rating Engine.
• Good understanding of MSMQ.
• Strong, demonstrable experience with MS SQL
• Experience working with ServiceNow.
• Familiarity with supporting testing and release management
• Familiar with Azure Dev ops
• Good understanding in exchanging messaging system.
• Experienced in ITIL framework.
• Proven line management experience in managing hybrid on-shore and offshore teams.
• Proven experience in managing offshore vendors – both Managed Service and Headcount only agreements.
• Strong experience working in insurance, preferably specialty (non-retail) insurance and exposure to Lloyds of London markets

Preferred: 

• Some experience of NewGen CCM and CMM products
• Multiple years experience supporting Guidewire
• Multiple years experience supporting NewGen CCM and CMM products
• Multiple years experience supporting Box or Imageright
• Some experience working with Azure DevOps tool set. 

Advantageous 

• Degree in Computer Science, Information Systems, or other related field preferred or equivalent work experience.
• Experience with Customer Communications Management, Enterprise Content Management or Webservices technologies.

What We Offer 

 The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies. 

The Tokio Marine HCC Group of companies is an equal opportunity employer.  Please visit www.tmhcc.com for more information about our companies.  

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