Network Operations Team Lead

IT Infrastructure Houston, Texas

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  • Job Category:

    IT Infrastructure

  • Location:

    Houston, Texas

  • Job Type:

    Regular

  • Number of Openings:

    1

Description

Position at Tokio Marine HCC

Network Operations Team Lead  
Location: Houston, TX (Onsite)
Position Type: Full-time 
 
Tokio Marine HCC, a global power in the specialty insurance industry, is seeking a Team Lead in our Network Operations group with a passion to teach, lead, and make an impact in our Corporate IT group. 
Part of our Operations team, you are responsible for managing and maintaining complex global network systems; including routers, switches, load-balancers, firewalls, network management and monitoring tools.
This is a hands-on technical lead role, providing technical leadership and guidance across the Operations team. You are highly proficient in both technical and practical knowledge of all core network and network security technologies and components. Additionally, help drive a service mentality across the team, with some workload management for peers as well as service improvements across technology and processes.
 
What we offer:
  • Competitive salary and employee benefit package
  • Strong learning culture
  • Growth perspectives
  • 6% 401K match
  • 20 days of PTO and 2 Floating Days
  • Paid parental leave
  • An opportunity to love what you do
Key Responsibilities:
  • Act as a technical mentor to the Operations team.
  • Enforce standards to ensure quality and productivity.
  • Proactively operate, maintain, and monitor the network infrastructure globally, delivering “network as a service” to each business unit across TMHCC.
  • Incident Management – Oversee troubleshooting of complex outages.
  • Problem Management – Ensure open problem records are regularly updated and reported on.
  • Change Management – Ensure network changes are in line with internal change management processes.
  • Provide technical expertise across the organization.
  • Champion and adhere to standards and operating procedures.
  • Actively participate and engage in network design governance.
Qualifications:
 
  • 10+ years’ experience internetworking within a global enterprise organization (3000+ users) across multi-geographies, time-zones, cultures.
  • Strong experience in a team lead/manager capacity or be able to demonstrate competencies for the role.
  • Significant and demonstrable hands-on experience in implementing, managing, and troubleshooting networks in a pressurized environment.
  • Familiarity with a variety of testing tools, networking technologies and techniques.
  • Significant experience planning and managing change to technology, services and products.
  • You will have expert knowledge of industry changes, updates, and technical developments.
  • Excellent communicator.
Desired Certifications:
  • Cisco CCNP certification or higher; CCIE highly preferred
  • ITIL v3 foundation or higher
Skills:
Strong knowledge/experience in:
  • Cisco Routing & Switching (IOS, ASR, ISR, NXOS)
  • Cisco Application Centric Infrastructure (ACI, APIC)
  • Cisco Identity Services Engine (ISE)
  • Cisco Meraki Wireless
  • Cisco Adaptive Security Appliance (ASA, Firepower, NGFW)
  • VMWare VeloCloud SD-WAN
  • Citrix NetScaler Load balancing & content switching
  • Web Proxy / URL filtering
  • BGP and OSPF
  • Policy Maps
  • Segmentation, VLAN, Spanning Tree, L3 interfaces, HSRP, EIGRP, TCP/IP
  • QoS (Quality of Service), ACL (Access Control Lists)
  • Network Monitoring & Alerting
  • Network Traffic Analysis (Netflow, SPAN)
  • Network Security products (including IDS, IPS, DLP)
  • DDoS mitigation techniques and technologies
The Team:
The Global Network Services Team is an integral part of the Infrastructure Services function within the Corporate IT organization and are responsible for the effective operation of global network and telecommunication services across Tokio Marine HCC (TMHCC), spanning approx. 80 locations globally.
We are a small (c. 15 staff) but high performing global team, split across London and Houston; operating on a 24x7 basis to deliver a stable, secure, and scalable service for Tokio Marine HCC, in accordance with ITIL and Industry best practice.
About TMHCC:
Tokio Marine HCC is the solution to a world that is changing at a pace not seen before. This is not traditional insurance – this is deeply technical and analytical business expertise that makes our clients businesses triumph over their competition. We provide support during unpredicted events, which means our clients’ businesses progress at their desired pace. Our entire company structure has been designed to empower our teams and individuals to guide our clients’ critical decisions without bureaucracy and delay. TMHCC’s parent company – Japan-based Tokio Marine Group – underpins and champions our growth innovation and steadfast commitment to our customers, while our flat and decentralized structure means every voice speaking on behalf of the customer is heard. And those voices are the best and brightest talent in the industry, working with the most innovative tools for collaboration, technology, and data. Our clients’ success is the priority of every employee at TMHCC. 
 
Part of our evolution involves growing our team, and bringing in a range of views, perspectives and backgrounds that will allow us to deliver this forward-looking culture, that relies upon open and trusting relationships, and a shared vision for that continual improvement. We aspire to build an environment where new perspectives are encouraged, where resilience, fresh ideas and different opinions are valued.
 
 
#LI-TH1 
 
 
 

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