Desktop Sup Specialist & Network Admin
Description
WorldTrips, is a member of the Tokio Marine HCC group of companies. Since 1998, we have been helping international travelers navigate the world with confidence. As a Top Workplace Winner named by IndyStar, we offer a variety of budget-friendly travel medical and trip protection insurance products designed to address the insurance needs of travelers worldwide.
We are looking for a Desktop Support Specialist & Network Administrator who under general supervision, provides prompt and accurate response to and diagnose problems through discussions with users on a variety of issues. Identifies, researches, and resolves moderately complex technical problems. Responds to phone calls, emails, and personnel request for technical support as well as documents, tracks, and monitors the problem to ensure a timely resolution. Plans, installs, configures, maintains, supports, and optimizes all network hardware, software, and communication links. Hybrid work schedule (4 days in office).
The Adventure Ahead:
- Provide support to end users for PC, server or mainframe applications, and hardware.
- Simulate or recreate user problems to resolve operating difficulties.
- Answer questions applying knowledge of software, hardware, and procedures.
- Recommend system modifications to reduce user problems.
- Manage servers, including e-mail, printing, and backup servers and their associated operating systems and software.
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Administer and maintain end user accounts, permissions, and access rights.
- Develop user training materials and train users on software and hardware or recommend outside contractors to provide training.
Skills and Experience Needed:
- Bachelors degree in Computer Science, a related field, or the equivalent education and/or experience
- 2 years of relevant and progressive professional experience
- Possess and have ability to apply broad knowledge of principles, practices, and procedures
- Solid written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy
- Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
- Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company's business to proactively respond to changing business environment
- Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)
We offer a competitive salary and benefits package, including:
- Generous paid time off plan, 12 paid company holidays
- 401(k) Retirement Plan with 6% company match
- Health, dental, and vision insurance plans available
- Company-provided long-term disability and life insurance
- Flexible work schedules
- Paid Parental Leave
- Volunteer Time Off
- Casual dress
- Modern office with free parking
The Tokio Marine HCC Group of Companies is an equal opportunity employer. We value diverse experience and skills. If your experience aligns with the listed requirements, please apply!
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