Help Desk Technician 2

Information Technology Phoenix, Arizona


Position at Swift Transportation

At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers.

Primary Purpose and Essential Functions: Provide second level advanced technical and system support to all company personnel. Act as liaison between customer and IT department, perform queries requested by customers, provide direction, complex trouble-shooting and standard solutions to enable continued use of internal IT systems. Assist in the installation, maintenance, compatibility, integration and support of all personal computer hardware, software, and networks within the company to meet the technology needs of the organization. Will be looked to as the Subject Matter Expert. This position will rotate shifts as required to cover 24/7 operations and is initially on-site with progression to a hybrid office work schedule. 

Position Located in Phoenix, AZ

The ideal candidate for this role will:

  1. Lead and maintain all operational aspects of all computers, peripheral devices and communications equipment used in the company data center.
  2. Monitor the performance and utilization of all system hardware, software and networks; ensure the proper utilization, performance and highest availability of resources including but not limited to: CPU cycles, disk space, response time and network connections.
  3. Control and monitor job processing on multiple IBM iSeries systems and escalate issues to the appropriate department personnel as necessary.
  4. Maintain and install new releases of operating systems, systems utilities, system applications and hardware upgrades to all user equipment.
  5. Responsible for creating and maintaining user profiles and menu options as well as system security both within Active Directory and IBM iSeries.
  6. Answer incoming calls and facilitate resolution of Help Desk tickets by providing necessary communication to and through collaboration with appropriate department personnel, escalating to other support personnel as required.
  7. Possess advanced Active Directory experience/knowledge related to creating/maintaining/removing user accounts/access and setting up e-mail for customers.
  8. Familiarity with Intune/Office 365/Exchange Online Administration, advanced experience preferred.
  9. Inform Help Desk Supervisor/Director of all problems or potential problem situations in a timely manner.
  10. Refine and update technical and business skills through work assignments, advanced technical and business training, attending professional and business industry conferences and actively participating in professional organizations.
  11. Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations; develop and maintain positive working relationships with all company departments.

 What we offer:

  • Competitive starting salary commensurate with experience.
  • Potential bonus pay based on company performance.
  • Opportunities to volunteer and give back to local communities.
  • Comprehensive Benefits Package which includes:
    • Debt-Free College Program
    • 401(K)
    • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
    • Paid Time Off
    • Employee Stock Purchase Plan

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The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories