Description

Accelerate your Career!

At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company.

Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.

Job Responsibilities: What you will do

Oversee Help Desk function and lead a team of support personnel who troubleshoot IT issues. Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensure maximum issue resolution in minimum time.

• Oversee Help Desk support staff ensuring appropriate staffing levels and operating within budget constraints.
• Ensure assigned employees have career development plans.
• Develop, implement, and enforce Information Technology Infrastructure Library (ITIL) policy and procedure relating to the Windows Infrastructure, Personal Computing, and Help desk Support.
• Analyze help desk performance through various statistical and reporting methods.
• Develop a customer care philosophy that ensures customer satisfaction.
• Implement methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships.
• Monitor problem management database and follow up with assigned personnel to ensure timely resolution of problems.
• Maintain a central source of information enabling Help Desk staff and support technicians to recover outages with minimal disruption to expected service levels.
• Refine and update technical and business skills through work assignments, advanced technical and business training, attending professional and business industry conferences and activity participating in professional organizations.
• Proactively work to assist others in achieving the organization's objective.

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Qualifications: What you need to bring

• 3+ years of experience in IT Infrastructure and/or IT Operations required.
• Previous leadership experience preferred.
• Previous experience working in Transportation/Logistics industry preferred.
• Bachelors degree in related field or equivalent combination of education and/or experience required.
• Must be able to lead and motivate team to achieve desired results.
• Must possess proven ability to collaborate, build relationships and influence others including external vendors and service providers.
• Must possess strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management.

What we offer:

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes:
  • 401(K)
  • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
  • Paid Time Off
  • Employee Stock Purchase Plan

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.