SERVICE PLANNER

Shop West Valley City, Utah


Description

Position at Swift Refrigerated

Primary Purpose and Essential Functions: Receive red tags from drivers, process work orders; coordinate equipment with Driver Services and Customer Service; assign jobs to mechanics; and coordinate farmed out equipment with outside vendors.

  1. Processes work orders.
  2. Communicates with Safety/Service Providers about work order write-ups.
  3. Coordinates with Driver Services and Customer Service regarding equipment in shop (time estimates, etc.).
  4. Plan daily work load (repair orders/assign jobs) and coordinates with Shop Supervisor regarding work loads.
  5. Inspect all repair orders for info on warranty repairs and make sure all repairs are put under the proper reason code,
  6. Coordinate as required with the warranty department to ensure sure all units outsourced for repair are under warranty.
  7. Maintain and update the shop DNR work log.
  8. Handle all shop calls for units in and out of shop for repair.
  9. Coordinate with the Onroad department and handle all road calls within 75 miles of the shop.
  10. Provide all Owner Operators copy of a completed repair order when repairs have been completed.
  11. Work with the Parts department and make sure all parts are ordered for units needing repair.
  12. Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
  13. Perform additional duties as assigned by leadership.
  1. Skills: Mechanical knowledge of DOT approved equipment; demonstrated/proven superior customer service skills; computer keyboarding.
  2. Education: High school diploma or GED.
  3. Experience Required: One (1) year experience service planning, preferably in a heavy truck environment. Experience in warranty, service writer, technician, or administration in a mechnanical related field may be substituted for the one (1) year experience.