The Assistant Director of Tutoring & Peer-to-Peer Success Services (TAPPSS) oversees all internal operations of the TAPPSS team in coordination with the Director of TAPPSS. The assistant director also manages and oversees the College Reading & Learning Association (CRLA) Training Program for all peer tutors and coordinates study groups (for high risk courses), math/stats and accounting drop-in programs, and academic skills workshops. Additionally, the assistant director manages the recruitment and oversight of all CLAS tutors and the Geno A. Ballotti Scholar Program. The assistant director also manages CLAS targeted outreach efforts aimed at identifying and connecting to tutoring students who meet defined high-risk characteristics (for example, students in CHEM-112 who earned a C or below in CHEM-111).  The assistant director also manages all early alert tutoring outreach, including managing alerted student lists and campaigns. 

Primary Responsibilities: 

Program Oversight: 

• Oversees all internal operations of the TAPPSS team in consultation with the Director of TAPPSS.
• Directly manages the CLAS Study Group Program:
  • Schedules, staffs and promotes study groups for high risk courses.
  • Communicates with faculty of high-risk courses to identify and train study group leaders.
  • Schedules exam review sessions in coordination with course faculty.
• Oversees CRLA Training Program:
  • Manages the creation of a yearly training curriculum based on the requirements of the CRLA.
  • Schedules and co-facilitates pre-service training and weekly training meetings.
  • Conducts and/or secures outside speakers for monthly professional development meetings.
  • Manages graduate fellows who monitor staff progression from beginner level to master level tutor and certifies staff members as they reach each level of CRLA certification.
• Coordinates Academic Skills Workshops:
  • Staffs, schedules, and promotes the workshops.
  • Creates, updates, and conducts workshops and trains other workshop facilitators.

Forms and maintains partnerships with other academic departments and programs for the delivery of workshops. 

Management: 

• Trains the Program Specialist for Tutoring & Peer-to-Peer Success Services as well as any future incumbents of that position or other CLAS management team positions.
• Oversees graduate fellows specific to workshops & CRLA training.
• Manages the creation of training curricula in accordance with CRLA standards.
• Oversees study group leaders, math/stats drop-in tutors, SBS writing fellows, accounting drop-in tutors.
• Supervises a team of Workshop scholars (a sub-group of the Geno A. Ballotti Scholars).
• Trains, supports, and mentors CLAS peer and professional tutors.
• Manages CLAS targeted outreach efforts aimed at identifying and connecting to tutoring students who meet defined high-risk characteristics

Manages all early alert tutoring outreach, including managing alerted student lists and campaigns. 

Operations Management: 

• Manages the recruitment and hiring process of Peer Tutors and Ballotti Scholars.
• Assists in day-to-day scheduling adjustments in our systems.
• Oversees the creation of schedules for all tutoring and group support programs.

• Promotes the tutoring and group support services offered each semester to faculty and students.

Events Management: 

• Co-organizes with the McNair Scholar’s administrative team and the Tutoring & Peer-to-Peer Success Services team the Annual McNair-Ballotti Undergraduate Research Symposium offered each April.
• Designs and facilitates pre-service training each semester.
• Provides managerial oversight for monthly all-employee training meetings, including curriculum oversight.

CLAS/DSS Responsibilities: 

• Manages tutoring-related Early Alert outreach.
• Represents the Tutoring & Peer-to-Peer Success Services team on DSS and university committees, as needed.
• Other duties as assigned by the Director of Tutoring & Peer-to-Peer Success Services.

Requirements/Qualifications: 

Master’s degree in education or a related field. Excellent communication, interpersonal, and time management skills. Must be detail-oriented.  Ability to work well as part of a team and individually.  Working knowledge of Microsoft Office software, social media platforms, and willingness to learn new software, as needed.  5 or more years college learning/tutoring center experience. CRLA certification, a plus. Experience with EAB Navigate, TutorTrac, or other tutor management platforms, a plus. Experience with Constant Contact and Qualtrics, a plus. Evening and weekend work may occasionally be required.