Suffolk CARES Case Manager

Staff Exempt Boston, Massachusetts


The Suffolk CARES Case Manager position is a full-time, 12-month professional position in the Student Affairs Office, reporting to the Director of Student Support and Outreach. The individual in this position provides high-level direct support to students, facilitating personal and academic success while encouraging the development of student’s adaptive skills. 


Primary Responsibilities 


Provide direct student support by managing a case-load of students, working closely with campus partners and appropriate resources so that students may become more personally and academically successful. Empower students to become self-advocates and initiate change to advance their situations. Aid students in the creation of success plans that encourage them to utilize their resources on campus. Follow through on student needs.  Attentive to detail, and timely execution of follow up items.  Ensure the proper documentation of each student interaction by utilizing Maxient software for notetaking. 


Ability to navigate complex issues using mature judgement and empathetic counsel.   Case Managers must be able to provide well-reasoned advice consistent with university policy.  Ability to handle sensitive information and respond to urgent situations in a calm, professional manner.   


Able to work independently and also able to participate as a member of the CARES team and Student Affairs Division eagerly and willingly when needed. 


Collaboration and Communication 


Ability to communicate information effectively to and with a diverse community including faculty, staff, students and campus partners in person, on Zoom, phone and email.  Collaborate with other departments throughout the University to coordinate the delivery of services and ensure student needs are met. Assess, create and implement successful methods of support to students. Meet weekly with the Suffolk CARES Case Management Team and the University CARE Team. Other duties as assigned including nights and weekends as dictated by program and divisional expectations. 


The CARES team works as part of a larger, University effort to promote academic and personal success. 




Works with student staff to create diverse, relevant and engaging print, web and social media (Instagram, Facebook, Twitter (X)) marketing that promotes services of  Suffolk CARES Program and Suffolk CARES Pantry. 


Emergency Grant Administration 


Manage the outreach and administration of the Emergency Grant Process within CARES, Maxient and Workday 



Masters in Higher Ed, Counseling or related field is preferred.   

Demonstrated work in higher education and college or university students 

Understanding and demonstrated ability to work within the complexities of student development and intersecting identity theories impacted by larger societal issues.   

Commitment to diversity, equity and inclusion and the ability to advance these ideals. 


Ability to work with diverse populations including under the backdrop of larger societal appreciation for the intersection of  student development, identity. 


Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. As an affirmative action, equal opportunity employer, the University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.