IT Application Support Specialist

Information Technology Mississauga, Ontario


Description

SKYSERVICE BUSINESS AVIATION   

Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.   

Role Overview:     

As an IT Application Support Specialist at Skyservice, you would be responsible for ensuring the smooth operation and support of the organization's key software applications. Your role would involve troubleshooting issues, and actively engaging with software vendors to address and enhance application functionality.    

 

SUMMARY OF RESPONSIBILITIES:    

  • Provide first and second-level support for business-critical applications, resolving issues in a timely and efficient manner;
  • Work closely with external software vendors to report and track bugs and issues, ensuring timely resolution;
  • Engage with vendors on enhancements, communicate business requirements, and coordinate updates to optimize application performance and security;
  • Investigate and diagnose application issues, working closely with users to gather relevant information and provide effective solutions;
  • Document and track support requests, ensuring accurate and detailed records of all troubleshooting activities;
  • Collaborate with the development team to communicate and escalate issues that require software updates or enhancements;
  • Work with IT teams to integrate applications seamlessly into the overall IT infrastructure;
  • Identify opportunities for process improvement in application support and contribute to the development and implementation of best practices;
  • Proactively monitor and analyze application performance, recommending optimizations to enhance efficiency;
  • Assist with systems integrations;
  • Prepare maintenance plans and upgrading schedules for the organization's systems.

QUALIFICATIONS AND SKILLS REQUIRED:    

  • Bachelor’s degree in Computer Science, Information Technology, related field OR equivalent work experience;
  • Between 3-5 years of experience in IT application support (or similar);.
  • Proven experience supporting and troubleshooting business-critical applications;
  • Experience with IT ticketing systems;
  • Familiarity with hosted solutions and remote access technologies;
  • Knowledge of database systems and SQL queries;
  • Demonstrated commitment to delivering exceptional customer service;
  • Ability to understand and address end-users' needs effectively;
  • Exceptional analytical and problem-solving skills;
  • Strong communication and interpersonal skills;
  • Ability to work independently and collaboratively in a team environment.

 

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.