Customer Service Representative

Customer Service Ottawa, Canada


Description

SKYSERVICE BUSINESS AVIATION 

Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.

SUMMARY OF RESPONSIBILITIES: 

  • Provide high standards service to customers in accordance with Skyservice’s philosophy, ensure efficient and courteous arrivals and departures of customers;
  • Ensure communication and coordination between customers, line service crew and staff;
  • Coordinate fueling, catering, car rental, hotel booking and reservations;
  • Maintain, monitor and update the Aircraft Entry Log and advise Line Service Crew accordingly;
  • Answer the general number phone lines and forward the calls to the appropriate person;
  • Any other duties as assigned by management,

QUALIFICATIONS AND REQUIRED SKILLS:

  • Hospitality OR Aviation Industry experience;
  • Two years’ experience in a customer service environment;
  • Ability to deliver service that is courteous, discreet, efficient, professional;
  • Proactive, sees and understand the customers’ needs;
  • Strong organizational skills, resourceful;
  • Ability to work under pressure;
  • Ability to provide positive attitude while working in a group;
  • Working knowledge of Microsoft Office Products;
  • Available to work on different shifts, including weekends and statutory holidays.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.