Customer Success Manager- German speaker

Customer Success Tel Aviv, Israel


Description

Semperis puts people first. From our customers and partners to our culture of engineers and experts, we understand that people are our assets. World-class thought leaders, distinguished engineers, and top technology experts contribute to the Semperis culture that champions strategic vision, actualized expertise, intelligent and precise solutions, and continuous innovation. With teams across North America, EMEA and APAC, you’ll be working alongside top global talent from around the world. 

As a Duns 100 Top 20 Startup to Work for in 2021, Semperis is focused on building a leading team and we hope you’ll join us. 

What we are looking for: 

We are looking for a Customer Success Manager to join our team. 

What you will be doing:  

As aCustomer Success Manager at Semperis, you will be an essential member of our Customer Success team, collaborating with Solution Architects, Support Engineers and Escalation team to deliver the latest security and identity products. 

You will be responsible for customer development for an assigned segment of West Europe, the Middle East and the Far East customers. Specifically, the CSM is responsible for developing and executing programs to drive product adoption, retention, and advocacy. The CSM also onboard new customers in their assigned segment. The CSM is responsible for building and operating a highly efficient and effective customer development program that provides customers with both an excellent experience and desires outcomes from Semperis solutions.

  • Onboard new Semperis customers in the assigned segment, including initial customer engagement and identification of desired outcomes
  • Track and report on customer health
  • Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc.
  • Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
  • Responsible for customer retention.
  • Provide information and lead for subscription renewals, as required.
  • Provide information and lead cross and up sales,
  • Identify potential customer references and assist with the development of customer case studies
  • Contribute to the customer portal
  • Solicit feedback from customers, including satisfaction surveys and input on product features
  • Maintain an understanding of Semperis technology, products, and services
  • In addition to managing an assigned customer segment, assist with the development and enhancement of processes and systems for the overall Semperis CS program

What you will bring: 

  • At least 3 years of experience as a CSM, support representative, or program manager in an IT or cybersecurity company.
  • Up sale and cross-sale experience
  • Experience with contract renewals.
  • High level of both German and English
  • Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies (Active Directory, Azure AD, etc.)
  • Excellent communication and project management skills
  • Flexibility to deal with shifting priorities, new responsibilities, and loosely defined assignments
  • Genuine desire to work with customers

Bonus Points: 

  • Experience in a CS role and in developing CS practices and procedures.

The Semperis Story 

Semperis combines world-class expertise and patent-pending, leading-edge technology to deliver identity-driven enterprise protection. Our customer-vetted technology, trusted around the globe, empowers clients, and ensures the integrity and continuity of their digital infrastructure and operations. Semperis’ directory services protection platform provides a fully orchestrated Active Directory Disaster Recovery solution, total visibility into directory services modifications, granular restores and a speedy remediation of Active Directory disasters. 

Semperis is proud to be an Equal Opportunity Employer. 
Semperis provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. 

 

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