Help Desk Support 2
Description
Security Finance is Hiring: Help Desk Support 2
Location: This position is remote with travel required on a quarterly basis. (Must reside in AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, WI)
Security Finance is a trusted leader in the financial services industry, serving communities since 1955 with safe, easy installment loans and income tax preparation. We’re looking for a dedicated and customer-focused Help Desk Support professional to join our team and provide technical, hardware, software, and operational support to our company-maintained systems and services.
As a Remote Help Desk Support 2, you will:
- Provide Level 2 remote technical support for hardware, software, and basic operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel in Spanish and English.
- Mentors and assts level 1 technicians with Technical Support
- Receives initial and referred incoming contacts and calls from field and home office personnel regarding system or operational related problems and/or service request
- Resolves moderately complex problems requiring system and technical knowledge and delivers services to meet internal customer expectations and needs
- Records key information of reported incidents into Incident (case) Management System
- Determines additional routing of reported cases to other Help Desk levels and/or supporting departments as needed
- Reviews Tier 1 tickets for correct troubleshooting and resolution status
- Informs management of recurring problems and/or deficiencies
- Assist with electronic setup for new office locations or merged offices as needed.
- Perform quality assurance testing and assessment of new software.
- Prompt and regular attendance is required.
To be a great fit, you should have:
- 1 year of experience in a help desk environment
- A reliable internet connection (DSL or faster)
- A strong customer service orientation with effective verbal and written communication skills
- Ability to work professionally with others and maintain composure in stressful situations
- Flexibility in work hours
- Basic knowledge of computer based systems, tools, and processes as well as basic knowledge of company business processes, policies and procedures
- Ability to troubleshooting and remotely installing hardware
- High School Diploma or equivalent required
- A 2-year technical school degree or equivalent (preferred)
- Related technical certifications (preferred) We offer:
- Top-notch training to help you build a solid foundation and excel in your role.
- A comprehensive benefits package including medical, dental, life insurance, short- and long-term disability, profit sharing, 401(k) with company matching, and paid sick, holiday, and vacation time.
- Community Service opportunities – we actively contribute to charities, local food banks, and educational initiatives.
- Career growth potential – we encourage internal growth and provide pathways for advancing careers.
Why Security Finance?We are a proud, community-focused company that has been helping our neighbors since 1955. We offer a welcoming and supportive work environment, where employees are valued and given opportunities to grow. At Security Finance, it’s not just about providing financial services—it’s about making a difference in the communities we serve.Ready to make a difference? Apply today to join our team!This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.