Reveal Careers

Job Description

Position: Renewals Manager

Reports To: Director of Renewals Management

Location: Chicago, Illinois

Job Overview

The Renewals Manager is a critical, customer-facing role, responsible for driving renewal and retention rates. They are the primary point of contact for the customer and facilitate the renewals process internally across Sales and Customer Success. This consistent voice will facilitate better communication, more predictable renewal timing, and a better overall customer experience. This role requires excellent organizational and communication skills as well as an understanding of enterprise software contract pricing and negotiation.

#AI #eDiscovery #LegalTech #CustomerRetention #ProjectManagement #Renewals #SalesOperations

Responsibilities & Duties

• Understanding and management of the Reveal renewals process, across all product lines.
• Meeting directly with small to midsized customers to negotiate contract renewal terms and conditions.
• Preparing and adjusting renewal contracts and price quotes.
• Partnering with Sales, Customer Success, and Revenue Operations to achieve on-time signature of renewals.
• Forecasting customer trends and adjusting processes to enhance retention rates.
• Provide consistent, on-time updates of renewals status in Salesforce.
• Establishing and meeting renewal goals and metrics.

Characteristics

• Excellent written and oral communication skills.
• Engaging personality and ability to engage others.
• Keen sense of attention to detail.
• Obsessive documentation practices.
• Experienced problem solver with follow-through on tasks.
• Seeker of excellence with unending pursuit of improvement.
• Unselfish team-player.

Education & Experience

• Minimum five (5) years in a software Sales or Renewals Management role.
• Degree in the Legal profession a plus.
• Practice in training end-users in eDiscovery applications.
• PMP or another Project Management certification a plus
• ACEDS or another E-Discovery certification a plus

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. 

Hiring Policy

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reveal considers candidates with existing visas, but does not sponsor new visa applications.