Manager, Customer Experience
Description
Role Summary:
As a Manager of Customer Experience, the role's purpose is to support the enhancement of the overall customer experience at Pure. The person for this role is someone who can foster a wholesome relationship with a customer-centric view between Pure's teams to ensure we provide first-class service.
Core Responsibilities:
- Creation, Analysis and distribution of surveys
- Present solutions that fix pain points highlighted in the results.
- Create pilot programs that test the approved solutions.
- Contribute to creation of PowerPoint presentations for Board book pages, Village Halls, relevant projects, etc.
- Organize and attend meetings with effective note taking include next steps and homework tasks for appropriate individuals.
- Update and distribute reporting.
- Demonstrate exceptional customer service (internal/external)
- Support Pure’s ESG program.
- Track and update the customer experience roadmap and priority matrix
- Work closely with marketing and communications to improve all customer facing communications
Required Skills and Experience:
- Three to five years of related work experience, preferably within a hospitality or commercial real estate environment.
- Demonstrated ability to work both independently and in a team environment, is self-motivated and takes initiative.
- Must have strong interpersonal skills to effectively communicate with internal and external parties and provide a high level of customer service.
- Able to collaborate and navigate within various departments at Pure to work together to make tenant-centric decisions.
- Excellent computer literacy & skills (MS Office applications), particularly with excel creating presentations
- Strong analytical and critical thinking skills as this role requires understanding data from various sources, providing analysis in a presentable form, and speaking to the data in an open forum.
- Able to handle multiple projects simultaneously and adapt to a changing environment in a high-growth company.
Our people are what makes us different. At Pure Industrial we are committed to workplace diversity and inclusion within our organization; therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check.