Description

About the Company:

PulsePoint is a leading technology company that uses real-world data in real-time to optimize campaign performance and revolutionize health decision-making. Leveraging proprietary datasets and methodology, PulsePoint targets healthcare professionals and patients with an unprecedented level of accuracy—delivering unparalleled results to the clients we serve. The company is now a part of Internet Brands, a KKR portfolio company and owner of WebMD Health Corp.

Role Overview

In this role, you will be our clients’ main point of contact to provide them support with our products. This is a highly visible role, where you will have the opportunity to work internally across various teams around the globe and externally with our clients, publishers, brands, and agencies all while making a true impact on our business success.

You will align on client needs, organize their requirements into a clear Scope of Work, and oversee the implementation of the client deliverables across our solutions. You will work closely with Data Scientists, Product, Sales, Account & Technical teams to onboard clients and execute their strategy. 

WHAT YOU WILL BE DOING: 

• You will focus on HCP365 and eventually become an expert across all of our platforms

• HCP365 (the first Signal product) is an AWARD-WINNING product having won a Martech Breakthrough Award and a finalist for the PM360 Trailblazer Award. It's the only health analytics and measurement solution that provides a complete, always on view of HCP audience engagement across all digital channels. This gives marketers and researchers unprecedented access to data insights and reporting used to inform and optimize investment decisions.

• Client Meeting Ownership: Manage a variety of complex client meetings independently or with minimal oversight, including onboarding existing product features, and live troubleshooting.
• Cross-Team Collaboration: Establish strong cross-departmental relationships and work closely with Solutions Engineering, Sales, Product, and Data Science as the strategic liaison between the client and internal technical teams.
• Technical Integration & Guidance: Partner with the Account Management team and clients on technical integrations for HCP365 products, providing clear technical guidance on client questions and system issues.
• Meeting Preparation & Authority: Create client meeting agendas, prepare structured talking points, and speak and present with confidence as a subject matter expert on our products.
• Growth & Opportunity Identification: Help identify new opportunities where our products can better help our clients based on client engagement, platform usage, and direct product feedback.
• Process & Product Optimization: Identify and proactively present solution-oriented ideas for process improvements, practical operational workflows, and product updates.
• Risk Assessment & Prioritization: Perform thorough risk assessments of our platforms within your area of responsibility (e.g., thoroughly evaluating bugs and feature requests), while accurately assessing the prioritization and complexity of tasks.
• Consultative Advisement: Advise and consult clients on best practices, platform optimizations, and strategic recommendations while clearly articulating hidden areas of opportunity.
• Time Management: Demonstrate masterful time management to precisely understand deployment timing as it relates to campaign and issue complexity.

WHAT YOU BRING TO THE TABLE: 

• Professional Experience: 2+ years of experience in a technical, client-facing role (such as Customer Success, Account Management, pre-sales, or post-sales support) within an adtech environment, including experience supporting large enterprise or international clients.
  
• Adtech & Platform Expertise: Deep experience utilizing adtech and measurement platforms, including Google Tag Manager (required), Google Analytics, Google Ads, SA360, and Microsoft Ads (listed in order of importance), alongside a strong understanding of the digital advertising ecosystem.
  
• Core Technical Skills: Practical familiarity with software development environments, including non-coding experience with HTML, CSS, and JavaScript, paired with the ability to use SQL to query data and pull reporting.
  
• Communication & Presentation Mastery: Clear, engaging, and concise written and verbal communication skills, with a proven ability to isolate a client's key business questions, gather requirements, create documentation, and articulate complex technical concepts in simple terms to non-technical audiences.
  
• Analytical Rigor & Troubleshooting: Outstanding troubleshooting, analytical, and problem-solving abilities, featuring a rigorous attention to detail when analyzing data to ensure absolute accuracy.
  
• Collaboration & Mindset: A great team player attitude with a willingness to teach, demonstrate creative thinking, and collaborate cross-functionally across product, engineering, and commercial departments.
  
• AI Productivity Integration: Proven experience integrating AI tools (e.g., ChatGPT, Claude, Gemini, or automated workflows) into your daily routine to optimize productivity, streamline technical documentation, and accelerate troubleshooting cycles.
  
• Location & Shift Flexibility: Position is based out of our Mumbai office with remote work availability; candidate MUST be able to work and fully cover US Eastern business hours (EST/EDT) to align with our US-based clients and teams.

COMP STRUCTURE & BENEFITS:

• Comp structure: fixed (inclusive of PF, Gratuity, and a 25k INR medical premium) + a target annual bonus that is approximately 5% of the gross annual earnings. Note that we don’t offer stock options. 

• Time Off: 21 PTOs + 9 company-wide holidays + 1 flexible holiday

• Health Insurance Policy (Self & Family): Every employee and their immediate family are covered under Health Insurance Policy worth INR. 500,000

• Term Life Insurance & Personal Accidental Insurance: Every employee is covered under Term Life Insurance and Personal Accident Insurance Policy worth INR. 25,00,000/- each

WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.