Network Ops Engineer

Technology United Kingdom


About PulsePoint:

PulsePoint is a leading technology company that uses real-world data in real-time to optimize campaign performance and revolutionize health decision-making. Leveraging proprietary datasets and methodology, PulsePoint targets healthcare professionals and patients with an unprecedented level of accuracy—delivering unparalleled results to the clients we serve. The company is now a part of Internet Brands, a KKR portfolio company and owner of WebMD Health Corp.

Watch this video here to learn more about our culture and get a sense of what it’s like to work at PulsePoint!

There's likely a reason you've taken the time out of your busy day to review this opportunity at PulsePoint. Maybe you're in need of a change or there's "an itch you're looking to scratch." Whatever the reason, ask yourself the following questions:

  • Do you want to join a company that takes pride in the work they do?
  • Do you want to work for a company that helps you navigate your career and invests in your development?
  • Is having an open and transparent leadership team important to you in your next role?

If you answered yes to the above questions, you are in luck….PulsePoint is hiring!

The role:

We are looking for a Network Ops Engineer to join our team. This position will be responsible for the full life cycle of a wide range of components in our IT infrastructure.

Who you are:

  • Excellent problem solving and critical thinking
  • Strong Communication and interpersonal skills
  • passion for network engineering
  • desire to learn about, and be involved in adjacent disciplines, such as automation, datacenter administration, cyber security, active directory & corporate IT.
  • Degree in engineering or computer-related field or equivalent on-the-job training

What you will be doing:

  • Participate in support of our network infrastructure, such as Switches,Routers, Firewalls, VPN
  • Monitor the systems to detect issues proactively or respond to the alerts
  • Analyze logs from various infrastructure sources
  • Create log alerts and work on resolving them 
  • Triage team ticket queue, resolve or escalate incoming tickets  
  • Work with end users when needed (VPN, 2FA, help with OS updates)
  • Inventory and documentation upkeep
  • Generate various reports as needed
  • Participate in on-call pager rotation

What you need to know:

  • Experience with enterprise grade network equipment, such as Cisco, Juniper, etc
  • In-depth understanding of the foundational protocols, such as TCP/IP, UDP, DNS, DHCP, IPSEC, NAT, SNMP, SMTP, TLS
  • Switching/routing protocols and concepts (VLANS, VRF, etc)
  • Understanding of stateful and L7 firewalls
  • Experience working on and troubleshooting Linux and Windows environments
  • At least one scripting language, like Bash or Python
  • Willing and able to work U.S. East Coast hours (9am-6pm ET)
  • Note that this will be a contractor role

Bonus points for:

  • Ansible
  • Splunk or ELK
  • CCNA, JNCIA certification
WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.