Account Manager, SaaS/Health Data/Analytics (Signal)

Account Management Newark, New Jersey


A bit about us:   
PulsePoint is a fast-growing healthcare technology company (with adtech roots) using real-time data to transform healthcare. We help brands and agencies interpret the hard-to-read signals across the health journey and unify these digital determinants of health with real-world data to produce the most dimensional view of the customer. Our award-winning advertising platforms use machine learning and programmatic automation to seamlessly activate this data, making marketing, predictive analytics, and decision support easy and instantaneous.   
Role Overview   
If you’re looking to gain extensive knowledge of the healthcare marketing technology space, this would be the perfect opportunity for you. As an Account Manager (Signal), you will get to be part of the team that’s building an omnichannel analytics platform and contributing to the future of healthcare digital insights.    
A bit about Signal:    
Signal is the measurement and analytics arm of PulsePoint and the HCP365 platform is an award-winning product having won the Martech Breakthrough Award and named a finalist for the PM360 Trailblazer Award. It's the only health analytics and measurement solution that provides a complete, always-on view of HCP audience engagement across all digital channels. This gives marketers and researchers unprecedented access to data insights and reporting  used to inform and optimize toward smarter marketing outcomes.   
What you’ll be doing:    
  • Lead the pre-to-post client lifecycle from the Account Management and Customer Success standpoint of a SAAS business model for Omnichannel analytics solution   
    • Onboarding and implementation of our solution for a new client    
    • Data analysis and insight generation:    
      • Client requests to look at their website and other traffic, determining what % are physicians vs. nurses?   
      • What are the sources of traffic driving HCPs to my website?    
      • Which keywords have the highest % of HCP clicks?   
  • Manage Salesforce, Account planning, Client stewardship, Relationship management, Sales cycle, Revenue projections   
  • Solve client data questions, support sales, and become an expert of our analytics platform    
  • Develop, grow, and maintain relationships with clients through exceptional client service.   
  • Serve as point person for all post-sale client requests and communication with client, including kick off calls, asset gathering, KPI discussions, client meetings, recommendations, troubleshooting   
  • Partner with our Client Analyst and Product Lead to develop and provide actionable insights and informed recommendations on how to maximize the value of our solution based on client needs and KPIs   
  • Partner with Client Solutions to ensure successful implementation and onboarding for clients, and troubleshoot where necessary.   
  • Support client calls with AM and Sales counterparts and virtual/in-person business reviews covering product roadmap, insights, innovations and recommendations resulting in relationship and revenue growth    
  • Coordinate billing with clients, Finance and Sales Operations teams   
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.   
  • Own dedicated accounts   
  • You must be willing and able to work hybrid (3 days a week) in our Newark, NJ office (283-299 Market Street, 4th Floor, Newark, NJ 07102)   
What you’ll need to be successful in this role:   
  • BA/BS degree in Business (Advertising/Marketing/Economics) or similar education preferred   
  • Minimum 3 years experience in a client facing Account Management, Customer Success (SaaS/Tech preferred), or Media Planning role preferred; relevant internship experience considered   
  • Must be proficient in Excel and have experience working with data / presenting charts and graphs; PowerPoint/Google Slides skills preferred   
  • Strong verbal and written communication skills   
  • Ability and willingness to learn different tools quickly   
  • Someone who can roll with the punches of a high-growth ever changing organization   
Apply now to make your mark and be part of an award-winning team!   
What we’ll give to you:   
  • Comprehensive healthcare with medical, dental, and vision options, and 100%-paid life & disability insurance   
  • 401(k) Match   
  • Generous paid vacation and sick time   
  • Paid parental leave & adoption assistance   
  • Annual tuition assistance   
  • Better Yourself Wellness program   
  • Commuter benefits and commuting subsidy   
  • Group volunteer opportunities and fun events   
  • A referral bonus program -- we love hiring referrals here at PulsePoint   
And there’s a lot more!   
Target salary range: 75-85k base + 10 percent target annual bonus based on company and individual performance + up to 5k/quarter quarterly incentive plan
Selection Process: 
  • Initial Phone Screen (30 mins) 
  • Hiring Manager Interview (45 mins) 
  • Team Interview:  
    • 2 members of the Signal AM team (30 mins together) 
    • 1 Signal seller (30 mins) 
  • VP of Account Management (30 mins) 
  • CCO (30 mins) 
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