Description

Project Resources Group (PRG) is seeking a talented, self-motived and full-time Claims Assistant for our Outside Plant Damage Recovery group in Charlotte, NC. A strong sense of organization, multi-tasking, and communications skills, along with attention to detail and flexibility will be required due to the various responsibilities as outlined below:

Key Responsibilities

• Processing new claims into the PRG web-based OPD Database by OPD Field Investigators.
• Quality Control of new claims into the PRG web-based OPD Database by OPD Field Investigators
• Creation of letter and invoice and development of claims support package using the information provided by market Field Investigators.
• Verify contact information, email, fax, or mail the claims support to the adverse party.
• Learn the functionality of the company's claims database tool, and enter all notes and documentation within the tool throughout the claims invoicing process. 
• Thoroughly read through, understand, and process any notes or changes within a claim.
• Maintain a working knowledge of the entire PRG claims process and contact list for damaging parties
• Work with the Claims Lead for higher-level action items, especially as it pertains to corresponding with Field Investigation Managers and the Recovery Team.
• Attend weekly team meetings to discuss team goals, update the invoicing process, and share ideas/best practices.
• Identify opportunities for maximized growth and improvement in the client's internal systems and processes. 

Preferred Qualifications 

• Superior written and oral communication skills.
• Highly proficient in Microsoft Office programs including MS Word, Outlook, Excel, and Adobe, as well as an ability to navigate a variety of operational tasks on a computer.
• Attention to detail and organization. 
• 3-5 years of data entry or claims administrative experience preferred
• Exceptional writing & communication skills, with a heavy focus on data entry, analysis, and light proof-reading. 
• Knowledge of the construction industry, cable industry, and/or utility locate industry helpful.

Compensation and Benefits

• $20 - $23 /hr with the ability to earn an annual bonus.
• Health benefits include medical, dental & vision for you and your dependents on the first of the month following your start date.
• Company-paid Short-term Disability benefits after one year of service.
• 401(k) Plan on the first of the month following your start date with a safe-harbor match after one year of service.
• Supplemental Life Insurance is offered for you and your dependents.
• ClassPass shared cost membership is offered to each employee.
• Paid time off, holiday pay, and a floating holiday so you can enjoy time with your friends and family.