If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Peer Navigator with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

What We Offer

At Pioneer, our employees are our most valuable asset. That’s why we’re proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance.

Compensation:

New hires for this position typically start between $21.44 and $26.80 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

Benefits:

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

Join Pioneer and be part of a team that values and invests in you.

What you'll do

The Peer Navigator assists in providing the most accessible and highest quality comprehensive customer service to individuals and families seeking services in Spokane County. This position works to connect participants to available resources within the community, accurately collects client information and demographics, and assists service seekers in creating SMARTT goals to inspire healthy and productive living. The Peer Navigator Program and Workforce Development teams work side-by-side with the community to take on the biggest, most complex issues. The Peer Navigator should provide recovery-based supportive services, utilizing lived experience from previous justice involvement. The role will be primarily focused on promoting case management goals, empowering program participants, providing education on resources, and personal assistance in accessing services. Special knowledge in de-escalation, mental health management, substance use recovery and navigating public systems is critical.

Primary/essential duties and responsibilities are but not limited to:

• Provide outreach and intensive case management services for assigned participants

• Maintain a participant caseload within the uniform program standards.
• Develop and maintain a working relationship with crisis stabilization facilities, crisis responders, Evaluation and Treatment facility staff, DSHS workers, Substance Use Disorder treatment providers, mental health providers, health care providers, shelter providers, landlords, withdraw management centers, assessment center staff, protective or representative payees, and other community programs which may support participants.
• Provide structured Intensive case management services consistent with program policies.
• Engage participants in the community, at referral locations, or service provider facilities
• Assist participants with housing, benefits, and access to community resources
• Advocate for participants within public systems and with service providers
• Maintain accurate documentation and participant records

What you'll bring

• High School diploma/GED
• Lived experience, defined as a current or past recipient of behavioral health services and/or with current or past involvement in the criminal legal system or in active recovery, and able to provide appropriate case management and support services to program participants without impairing their ability to remain in active recovery
• Must have a valid driver’s license, personal auto insurance, and a driver's abstract/driving record acceptable to Pioneer’s auto insurance company. Employee must meet requirements of Pioneer’s approved driver policy and guidelines.

Preferably you'll bring

• Previous case management experience
• Experience with Microsoft Office Suite products

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.