If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Health Coordinator (FT/DAY) with a passion for human services. This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion.

WHO WE ARE
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

WHAT WE OFFER

At Pioneer, our employees are important. That’s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.

Compensation:

New hires start between $17.30 and $23.35 based on experience, qualifications, skills, competencies, internal equity, and market factors. While the full pay range is listed for this position for pay transparency, individual compensation is determined by various factors and may vary within the posted range.

Benefits:

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

WHAT YOU'LL DO

The Health Coordinator supports Pioneer’s mission by coordinating and monitoring client physical and behavioral health services within Pioneer facilities. This role serves as the primary on-shift liaison between clients, medical providers, pharmacy services, and program staff to ensure timely communication, continuity of care, and compliance with provider orders and program policies.

The Health Coordinator conducts medical intakes, coordinates internal and external appointments (including telehealth), assists with medication monitoring and MAR accuracy, gathers and relays critical health information, and documents all services in the electronic record. The position reinforces treatment plans, supports client health education and self-care skill development, and responds to urgent health concerns as the first point of contact.

This role requires strong organization, attention to detail, and the ability to effectively support clients with complex medical, behavioral health, and substance use needs in a structured residential environment.

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Service:

• Assess individual risk, needs and barriers using validated tools and techniques, assure client and facility safety
• Motivational Interviewing (MI) and skill development
• Interprets and explains program policy and goals to each client as needed through new client orientation.
• Aids in the client's educational process- including conducting health education classes and teaching various aspects of self-care.
• Monitors and records self-administration of medications, verifies MAR for accuracy and errors at shift-change
• Provides a safe and healthy environment which includes maintaining, cleaning, and disposal of equipment and supplies according to policy and procedures. For example: cleaning med rooms, defrosting refrigerator, disinfecting vital signs equipment and health services office.
• Assists in maintaining storage of medications, places orders and returns clients medication according to pharmacy services policies.
• Assists clients in meeting health and safety needs in accordance with each individual's stage of recovery as well as program policies.
• Provide basic first aid and first point of contact for emergency service deployment when needed
• Follow provider orders and assist provider in accordance to program policy.
• Gather/relay necessary information regarding physical and behavioral health needs such as health/medication history, self-reported vital signs, diagnoses and/or symptoms.
• Assists Licensed Nurses (Registered Nurse or Licensed Practical Nurse) with intakes on the admissions unit.

Coordination of Services:

• Ensures coordination of all client physical/behavioral healthcare services on your shift, including telehealth, clinic, outside/visiting provider appointments. 
• Coordinate and document client intake and discharge including financial and secured belongings after hours. 
• Coordinate both internal and external services and referrals based on provider assessment.
• Support service navigation as the primary liaison for clients

File and Document Management:

• Maintain accurate, timely, and complete documentation of service

• Ensure all necessary notifications are completed on your shift.
• Complete all eligibility assessments and follow-up assessments in database
• Ensure all client information is accurate and updated from intake to discharge for continuity of care
• Record routine case notes and touch points documenting progress and services
• Review reports with team to identify service gaps and necessary support services

QUALIFICATIONS:
REQUIRED

• High School Diploma or Equivalent
• 1-year experience working in a caregiving related position OR with marginalized populations
• Must be able to obtain and maintain a registered Agency Affiliated Counselor (WAC 246-810-015, and RCW 18.19.210) at a minimum within 60-days from the date of hire
• First Aid/CPR certification within 90 days of hire.
• Proficient level of written/verbal communication, and efficiency with independent task management and ability to show attention to detail.
• Basic computer skills and the ability to learn
• Maintaining a positive, empathetic, and professional attitude toward clients at all times.

Proficiency in Microsoft Office Suite, Outlook, and Internet navigation.

PREFERRED/DESIRABLE

• Knowledge of electronic records management.

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.  EEO is the law poster EEO is the law poster supplement 

PIONEER HUMAN SERVICES IS A DRUG FREE COMPANY

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.