Manager, Customer Success
Description
- Hire and lead a high performing team of CSMs to exceed renewal, retention and expansion goals.
- Execute on new and existing CS strategies that increase customer utilization of products, and services.
- Analyze success metrics/results on your team to inform onboarding, training and mentoring strategies.
- Assist on customer calls, provide feedback to facilitate growth and distill themes for broader leadership team, including CS, Marketing, Product and Sales.
- Find opportunity for continuous improvement for the customer.
- Lead effective one on ones centered in accountability and results to support growth and further development on team and in role.
- Be a voice of customer success throughout the business
- A growth mindset and ability to instill in others.
- Ability to motivate and influence across the business, regardless of authority.
- A collaborative and customer-focused approach.
- Real passion for growing an individual’s strengths and a dedication to transparent and consistent communication.
- Accepts ambiguity; can help others see the forest through the trees.
- Out-of-the-box thinking and a high level of comfort with experimentation is essential
- Shown success in working in a highly cross-functional environment, comfortable exercising influence across company leadership
- Data driven, operational chops, creative thinker
- 4+ years of Sales or Customer Success Management experience in a recurring revenue business
- 2+ years leading a team; experience growing, developing and driving results is highly desirable
- Experience leading teams in Human capital management technology industry is a plus
- Experience with Salesforce and Gainsight preferred
- Central or Eastern time zone preferred
- Bachelor's Degree
Compensation
In the spirit of pay transparency, we are excited to share the base salary range for this position is $105,400 - $158,200, exclusive of fringe benefits or potential bonuses. This position is also eligible for a commissions target of $50,000. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).
Company Description
Payscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals.
As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 50 percent of the Fortune 500 in 198 countries, Payscale provides a combination of diverse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Angel City Football Club, Target, United Healthcare, Gainsight, eBay, and The Washington Post to make fair and appropriate pay decisions. To learn more, visit www.payscale.com
Location
Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you,while also finding time to collaborate in person for the moments that matter.
In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices.Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs.
When it matters (usually no more than a few times a year) we take the time to gather for in-person events.
Payscale has employees across the US, Canada, and the UK, however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.
Benefits and Perks
All around awesome culture where together we strive to live our 5 values:
- Respect every individual, work as a team
- Be Customer first, customer centric
- Have a Bias towards action
- Commit to excellence (we give our best everyday)
- Make Data driven decisions
An open and inclusive environment where you’ll learn and grow through programs and resources like:
- Monthly company All Hands meetings
- Regular opportunities for executive leadership exposure through things like AMAs
- Access to continued learning & development opportunities
- Our commitment to a continuous feedback culture which allows us to drive performance and career growth
- A growing network of Employee Resource Groups
- Company sponsored volunteer hours
- And more!
Our more standard benefits
- Flex Paid Time Off, giving you flexibility to rest, relax and recharge away from work
- 15 Paid Company Holidays, including an extended Fourth of July break, World Mental Health Day, and Juneteenth
- A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
- 401(k) retirement program with a fully vested immediate company match
- 12 weeks of paid parental leave for birthing or non-birthing parents
- Unlimited infertility coverage benefits through our medical plans
- Health Savings Account (HSA) options and company contribution each pay period
- Flexible Spending Account (FSA) options for pre-tax employee allocations
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
Equal Opportunity Employer:
We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.
Fraud Alert:
Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email [email protected]