Performance Auto Group Careers

Description

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

• Assist the General Manager in the planning and forecasting of goals and objectives for the department and strive to meet them, as well as the development and implementation of new and existing policies and procedures.
• Conduct monthly meetings with department employees to discuss activities and problems of mutual interest.
• Reach sales goals on strict timeline requirements.
• Grow revenue and profitability in sales territory.
• Report performance goals and achievements on a regular basis.
• Handle all customer complaints on a timely basis.
• Ensure that work is assigned to sales staff in an efficient and equitable manner.
• Ensure that adequate staff is available to handle the expected customer demand.
• Assist in developing and controlling the performance of the department using tools such as daily operating control; efficiency and productivity control; comeback reports; warranty reports; telephone surveys; and monthly forecasts.
• Assist in the collection of delinquent or slow paying accounts receivable for vehicle sales.
• Responsible for supporting Sales Consultants and driving a high level of performance among the sales team.
• Oversees the efforts of Sales employees to enhance the image and customer satisfaction ratings of the dealership.
• Ensure customer retention and profitability by recruiting qualified sales personnel.
• Establishes and enforces product-knowledge standards.
  Actively support, encourage, and motivate sales personnel daily to maintain high morale.
• Uphold all rules and procedures (i.e., support enforcement, including disciplinary action as necessary).
• Work in strict compliance with the requirements and regulations of the Ontario Motor Vehicle Industry Council (OMVIC).
• Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, the Employment Standards Act (ESA), the Motor Vehicle Dealers Act (MVDA) and the Accessibilities for Ontarians with Disabilities Act (AODA).
• Comply with all company policies, standards and procedures.
• Other duties as required by management. 

• Post Secondary Degree/Diploma in Business Administration.
• Mazda brand experience is considered an asset.
• Experience in the retail sales of motor vehicles.
• Experience in merchandising of new and used inventory
• 1-3 years of management experience in the automotive industry.
• OMVIC Certification is required.
• Vehicle appraisal experience is required.
• Dealer CRM system experience is required.
• Must have a valid Ontario Driver's License and good driving record.
• Ability to support the organization’s goals and objectives.
• Excellent interpersonal and team building skills.
• Demonstrate effective verbal, listening, and written communication skills.
• Attention to detail and ability to maintain a high level of accuracy.
• Exceptional customer service orientation.
• Excellent time management skills, ability to multitask and work well under pressure.
• Ability to manage stress and work with tight deadlines.
• Highly self motivated and directed.
• Self-motivated and ability to work with minimum supervision.
• Must be willing to be flexible with work schedules.