Patient Care Coordinator - Requires IL Pharmacy Technician License - Hybrid Position
Description
About Orsini Rare Disease Pharmacy Solutions
Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™.
Our Mission
Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.
LIVE IT Values
At the heart of our company culture, the Orsini LIVE IT core values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.
Leading Quality, Integrity, Valued Partner, Empathy, Innovation, Team-First
POSITION SUMMARY
Responsible for contacting patients and/or caregivers to schedule a delivery and determine supply needs; picks and packs medical supplies to fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; confirms delivery tickets after delivery. Assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures.
REQUIRED KNOWLEDGE, SKILLS & TRAINING
Responsible for contacting patients and/or caregivers to schedule a delivery and determine supply needs; picks and packs medical supplies to fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; confirms delivery tickets after delivery. Assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures.
REQUIRED KNOWLEDGE, SKILLS & TRAINING
- High School diploma or equivalent
- Illinois Pharmacy Technician License Required
- National Technician Certification
- Previous Specialty Pharmacy experience – preferred
- Minimum 1 year experience in pharmacy or healthcare related customer service experience
ESSENTIAL JOB DUTIES
- Establish and continually build rapport with patient base
- Monitor compliance/persistence of medications
- Evaluate adverse reactions of patients
- Experience in providing customer service to internal and external customers
- Process and verify patient benefits and pay options as needed
- Refer patients to clinical pharmacist or nurse as needed
- Enter and update new and refill orders into workflow systems
- Update tracking logs with order status and shipping information
- Responsible for all data entry into multiple workflow systems for end to end order process.
- Ensure timely processing of all patient orders per committed time frames
- Pick, package, and ship patient orders when working onsite
- Work in collaboration with intake and MD offices
- Intermediate Knowledge of Microsoft Excel Required
- Ability to work well in a team environment and provide support to other team members
- Detail oriented, ability to prioritize workload, multitask, and work well in a fast-paced environment
EMPLOYEE BENEFITS
- BCBSL Medical
- Delta Dental
- EyeMed Vision
- 401k
- Accident & Critical Illness
- Life Insurance
- PTO, Holiday Pay, and Floating Holidays
- Tuition Reimbursement