Ornge Careers

POLICY / DOCUMENT GOVERNANCE LEAD

Reference #2026-2

 
Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers. 

Discover Ontario, Canada, and an exciting career with Ornge.

The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.

Uplifting Your Career at Ornge

The Policy/Document Governance Lead will develop and manage the overall delivery of a centralized corporate policy program and ensure a cohesive framework to govern policies within the organization. This role provides expert advice and guidance, oversees policy development and review processes, and ensures compliance with organizational goals and regulatory requirements.

Key Accountabilities:

Corporate Policy Program Leadership

• Develop and maintain a comprehensive corporate policy program, including:
  • Reviewing governance systems and policy architecture.
  • Assessing policy repositories and frameworks.
  • Designing and implementing a corporate policy framework.
• Lead a scheduled review cycle for all corporate policies to ensure relevance and compliance:
  • Coordinate with department heads to assess effectiveness.
  • Identify outdated or redundant policies.
  • Facilitate stakeholder consultations and update language for clarity and legal compliance.
  • Present revised policies for approval.
• Develop new policies in response to organizational, strategic, or legislative changes:
  • Monitor regulatory and strategic developments.
  • Collaborate with legal, finance, procurement, ER/LR, and operational teams.
  • Create implementation plans, including training and communication strategies.
• Establish metrics to evaluate policy adoption and effectiveness.

Expert Advice and Guidance

• Advise departments on policy drafting, interpretation, application, and compliance:
  • Review drafts for clarity, consistency, and legal compliance.
  • Provide guidance on language, structure, and risk mitigation.
• Support compliance improvement plans and clarify policy intent and scope.

Cross-Functional Collaboration

• Facilitate alignment across departments:
  • Organize projects to review overlapping policies and resolve inconsistencies.
  • Develop shared definitions and standards.
  • Establish governance frameworks for ongoing collaboration.
• Integrate new policy requirements into enterprise systems:
  • Coordinate with IT and departmental leads to embed policies into platforms.
  • Ensure workflows and controls support compliance.

Tools, Templates, and Training

• Develop and maintain standardized toolkits for policy drafting and revision.
• Create and deliver corporate policy training programs covering:
  • Policy framework and lifecycle.
  • Interpretation and application in daily operations.
  • Roles and responsibilities in compliance.

Qualifications:

• Degree or diploma in Library and Information Studies, Records & Information Management, Corporate Governance, or Corporate Compliance; or an equivalent combination of education and directly relevant experience.
• Experience (5–7+ years) in enterprise policy governance, including designing, implementing, and maintaining a centralized policy program (frameworks, repositories, governance).
• Leading policy review cycles and coordinating multi-department consultations.
• Performing regulatory gap analyses, risk assessments, and drafting recommendation reports.
• Managing cross-functional rollouts of policy changes (phased plans, training, communications).
• Building and maintaining toolkits (templates, style guides, approval workflows) and delivering staff training.
• Establishing and tracking adoption/effectiveness metrics for policies (e.g., completion rates, audit findings, exception trends).
• Project Management: Demonstrated ability to manage multi-phase initiatives (plans, milestones, timelines, risks), including annual review schedules and leadership briefings.
• Communication & Consultation: Advanced skills in plain-language policy writing, stakeholder facilitation, and translating complex regulatory concepts into practical guidance.
• Digital Literacy: Proficiency with policy/document management platforms (e.g., SharePoint, Confluence, ServiceNow GRC) and advanced MS Office skills (Word styles/templates, Excel tracking dashboards, PowerPoint briefings).
• Change Management: Ability to tailor messaging and training for diverse departments; experience embedding policy into enterprise systems/workflows with IT.
• Independence & Initiative: Proactive identification of policy impacts ahead of organizational changes; capacity to launch guidance, FAQs, and training without formal requests.

Preferred / Asset Qualifications

• Experience in regulated environments, e.g., healthcare, aviation, or higher education.
• Certifications: Project Management Professional (PMP) or PRINCE2; Lean Six Sigma (Yellow/Green Belt); Change Management (e.g., Prosci).
• Familiarity with governance, risk & compliance (GRC) frameworks and audit practices.
• Experience managing budgets and vendor relationships (e.g., policy repository or retention software).
• We value diverse pathways into the profession. Candidates who possess equivalent experience (e.g., extensive policy program leadership, regulatory analysis, and enterprise rollout expertise) may be considered even if their formal education differs from the fields listed above.

Total Rewards:

• Comprehensive Health, Dental and Vision Benefit Plan.
• 24/7 Employee and Family Assistance Program.
• Premium Defined Benefits Pension Plan Automatic Enrollment.
• Three Paid Personal Days (Pro-Rated for Year 1).
• Accrued vacation time starting at three weeks per year.
• PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!
• Tuition reimbursement and opportunities for learning and development.

At Ornge, we are:

• Community connectors.
• Equity in healthcare.
• Strong in our convictions.
• Proud of the services we provide.
• Uplifting in our mission, values, and services.

You can expect us to be:

• Competitive in pay, benefits, vacation time and more.
• Promoters of diversity.
• Champions of inclusivity and accessibility.
• Committed to your career advancement.
• A tight-knit, supportive culture.

A bit about you:

• You are driven by our collective desire to make a difference.
• Excited by problem solving and excels at in-the-moment decision making.
• Teamwork has always been where you thrive.
• You are ready to put your skills into action in a fast-paced environment.

What’s next:

• If you are ready to uplift lives, apply directly online.
• On apply, we’ll send you an email on how to check your application status within Jobvite.
• Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at [email protected].
• Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities. 
• Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send time-sensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume that they are no longer interested in the position, resulting in the removal of their application from the competition.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.

Ornge. Lives uplifted.