Ornge Careers

BUSINESS INTELLIGENCE ANALYST

Reference #2026-16

 
Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers. 

Discover Ontario, Canada, and an exciting career with Ornge.

The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.

Uplifting Your Career at Ornge

Build the data. Shape the insights. Influence the future.

This is a rare and exciting opportunity to step into a newly created Business Intelligence Analyst role and build a trusted, departmental level data and analytics capability from the ground up within Paramedic Standards and Compliance.

In this role, you will move beyond reporting to become a key architect of how data is captured, governed, analyzed, and transformed into meaningful insights. You will design highly reliable dashboards, develop robust data models, and create a compliance‑ready analytics framework that supports planning, forecasting, and operational decision‑making across the organization.

With a high degree of autonomy and ownership, you will lead the selection and optimization of data systems for asset and fleet management, strengthen technical records management, and ensure data integrity in a regulated environment. Working closely with internal partners including Decision Support, you will build strong relationships, ensure alignment across teams, ensure alignment with the enterprise data strategy and help position Ornge for the future through accurate, actionable intelligence.

If you thrive in environments where you can create, influence, and leave a lasting impact, this role offers a unique opportunity to do just that.

Key Accountabilities:

Data Analysis, Insights & Forecasting

• Develop and maintain key performance indicators (KPIs) related to operational equipment, fleet and asset availability, consumables, maintenance costs, and lifecycle forecasting.
• Analyze complex datasets to identify trends, risks, and opportunities, translating data into actionable insights that support operational readiness and resource allocation.
• Collaborate with internal partners to define data requirements, metrics, variances, and interpretations to ensure consistency and clarity across reporting.

Dashboards, Systems & Program Development

• Design and build dashboards and reporting solutions from the ground up, ensuring they are accurate, reliable, and decision‑ready.
• Lead or support the selection, implementation, and integration of data systems supporting asset and fleet management, with a focus on scalability and data quality.
• Develop and maintain a structured data and analytics framework, including data models, algorithms, process flows, and governance standards.

Reporting & Regulatory Compliance

• Deliver timely, accurate, and compliant reporting for internal stakeholders and external regulatory bodies.
• Prepare and support submissions to the Ministry of Health (MOH) and Accreditation Canada.
• Assist with reporting and data coordination related to Health Canada recalls and compliance activities.

Data Quality & Technical Records Management

• Establish and maintain data quality standards, audits, and validation processes to ensure accuracy, reliability, and regulatory compliance.
• Manage and audit technical records in accordance with manufacturer requirements, regulatory standards, and organizational policies.
• Recommend and implement automation and system improvements that enhance data quality, efficiency, and usability.

Collaboration & Relationship Building

• Work closely with Decision Support, Operations, and other internal partners to ensure data alignment, integration, and shared understanding.
• Build strong, trust‑based relationships that support cross‑functional collaboration, consistency in reporting, and enterprise‑wide insight generation.
• Communicate complex technical and analytical information clearly to a range of audiences.

Qualifications:

• Bachelor’s degree in Computer Science, Statistics, Engineering, Data Analytics, or a related discipline, or an equivalent combination of education and experience.
• 3–5+ years of experience in business intelligence, data analytics, or reporting roles, preferably within a regulated environment.
• Demonstrated experience building or significantly evolving a data, analytics, or reporting program from the ground up.
• Experience with technical records management, compliance reporting, and asset or fleet tracking systems, including data governance and retention practices.
• Advanced technical skills in SQL environments and business intelligence tools such as Power BI, SSRS, SSMS, or similar platforms.
• Strong experience developing dashboards, KPI frameworks, and analytical models to support forecasting, planning, and decision‑making.
• Knowledge of system integration principles, data architecture, and the interaction between operational systems and reporting platforms.
• Familiarity with MOH standards, Accreditation Canada requirements, or other healthcare regulatory environments is an asset.
• Advanced proficiency in Excel and strong understanding of data quality, validation, and audit methodologies.
• Strong analytical and problem‑solving skills, with the ability to interpret incomplete or complex data and make sound recommendations.
• Proven ability to work with a high degree of autonomy, while collaborating effectively across teams.
• Exceptional communication, relationship‑building, and stakeholder‑management skills, with the ability to translate technical information into meaningful insights.
• Systems thinker with the ability to design scalable processes from the ground up.
• Clear, proactive communicator who builds trust with frontline staff and leaders.
• Models inclusive collaboration, invites feedback and closes the loops of communication.

We know great candidates may not meet 100% of the above-mentioned requirements. If this role excites you and you bring relevant experience, we encourage you to apply.

Total Rewards:

• Comprehensive Health, Dental and Vision Benefit Plan.
• 24/7 Employee and Family Assistance Program.
• Premium Defined Benefits Pension Plan Automatic Enrollment.
• Three Paid Personal Days (Pro-Rated for Year 1).
• Accrued vacation time starting at three weeks per year.
• PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!
• Tuition reimbursement and opportunities for learning and development.

At Ornge, we are:

• Community connectors.
• Equity in healthcare.
• Strong in our convictions.
• Proud of the services we provide.
• Uplifting in our mission, values, and services.

You can expect us to be:

• Competitive in pay, benefits, vacation time and more.
• Promoters of diversity.
• Champions of inclusivity and accessibility.
• Committed to your career advancement.
• A tight-knit, supportive culture.

A bit about you:

• You are driven by our collective desire to make a difference.
• Excited by problem solving and excels at in-the-moment decision making.
• Teamwork has always been where you thrive.
• You are ready to put your skills into action in a fast-paced environment.

What’s next:

• If you are ready to uplift lives, apply directly online.
• On apply, we’ll send you an email on how to check your application status within Jobvite.
• Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at [email protected].
• Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities. 
• Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send time-sensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume that they are no longer interested in the position, resulting in the removal of their application from the competition.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.

Ornge. Lives uplifted.