Field Service Technician Rapid Response - Req ID 6360

Ohio Cat Cadiz, Ohio

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Description

At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands-on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.
 
JOB SUMMARY: 
As a Field Service Technician, Rapid Response provider, you’ll be at the heart of providing immediate, on-site support for urgent equipment issues to minimize customer downtime.  You’ll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work in the field from a service pickup truck, servicing and performing:
  • Immediate, on-site support for equipment breakdowns or urgent service needs to reduce downtime.
  • Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled.
  • Electronic and hydraulic system checks.
  • Quick fault‑code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related tools.
  • ECM flash updates and configuration adjustments.
  • Installation and setup of Product Link or other telematics hardware
  • Provide immediate status updates and recommendations.
  • Performing Safety Service Letters when applicable
  • Escalate major repairs to the shop or full field service teams when necessary
  • Adhere to all safety procedures, guidelines, and best practices
COMPETENCIES:
  • Proficient reading and writing skills
  • Strong mechanical and electrical aptitude
  • Experienced in computer literacy
  • In-depth knowledge of Caterpillar equipment applications, operations, and functions
  • Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System)
  • Expertise in diagnostic, testing, adjustment, and troubleshooting procedures
  • Welding experience is a plus
JOB QUALIFICATIONS:
  • High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience.
  • Minimum of 5 years of hands-on mechanical repair experience with diesel, earthmoving, or industrial equipment
  • Must have a valid driver's license

BENEFITS:  

  • Employer-sponsored pension plan
  • Competitive pay rate, including  Field-service differential, and a company service truck
  • First-year vacation and personal time which builds based on the length of service
  • Two different Health Insurance options, including a Health Savings Account (HSA) option
  • Flexible Spending Account (FSA)
  • Dental and Vision Insurance
  • Credit Union Access
  • Life Insurance, Short-Term Disability, and Long-Term Disability 
  • Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation
  • Company SuccessShare bonuses
  • Company provided and laundered uniforms
  • Continued technical and professional training

Keyword: technician, mechanic, diesel, heavy equipment, construction equipment 

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor. 

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