Odawa Casino Resort

Job Description

Job Title:Community Development Coordinator

Reports To: Director of Marketing

Department: Marketing

Minimum Pay Rate: $22.33 per hour

Payroll Code:CDM

Pay Grade:MRK5

Creation Date:05/31/2006

Last Update:11/18/2024

Job Summary: The Community Development Coordinator coordinates the day-to-day operations of the community development programs. Provides support for Marketing initiatives, campaign planning, and customer outreach. Creates, builds, and maintains relationships with community organizations on behalf of Odawa Casino Resort to increase and promote a positive image throughout our local community with focused duties on the planning and execution of all community outreach giving and volunteer programs, and community events.

Primary Duties & Responsibilities:

• Represent Odawa Casino Resort in the most positive manner with internal and external guests to satisfy service expectations.  Interacts effectively with a diverse group of guests and Team Members, learns and uses operating practices of the department and the organization.
• Manage company giving programs including donation request and sponsorship fulfillment.
• Manage company partnership programs with local businesses and tourism attractions.
• Build and maintain partnerships with local businesses and organizations to identify innovative ways to engage customers and strengthen community ties.
• Responsible for maintaining accurate financial records and reports on community initiatives and support.
• Greet all guests and Team Members in a friendly, open manner.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Attend Chamber of Commerce, Convention and Visitors Bureau, Community meetings and build relationships with community organizations.
• Serve on non-profit boards as requested.
• Deliver compelling and informative presentations to the community, communicating key messages and fostering engagement.
• Maintain a calendar of trade shows, conferences, special events, community events, parades, etc., and manage booking, setup, and overall coordination for each.
• Responsible for developing a plan for community involvement and recommending it for approval with the goal of maximizing the goodwill the Enterprise and the Tribe receive.
• Establish processes and procedures for handling public inquiries, complaints, publication of information deemed relevant to the community, and emergency situations.
• Ensure established policies and procedures/departmental operating procedures are utilized at all times.
• Report at regular departmental staff meetings to provide communication to staff to ensure successful management of all hospitality efforts.
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Maintain the highest level of confidentiality at all times.
• Requires, at minimum, quarterly travel to our Mackinaw location.
• Perform all other duties as assigned within the scope of the position.

Systems Access:  Synkros and MS Office Suite

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

1.       A fun, rewarding, safe, and consistent environment for our Team Members.

2.       A warm reception, welcoming environment, and friendly atmosphere.

3.       An optimal entertainment experience through exceptional service.

4.       Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.

5.       A contribution and connection to the community.

Preference:  Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

• Associate’s degree in marketing, journalism and/or communications.
• Two (2) years’ work-related experience within a casino environment preferred. 
• Must have good working experience with Microsoft Office products or related software and the ability to quickly learn specialized software programs.
• Must read, write and speak English fluently.
• Must have basic math skills.
• Must be able to meet deadlines and manage multiple projects.
• Excellent customer/client relation skills required.
• Must possess an engaging personality with strong skills in building relationships and encouraging teamwork with internal and external personnel
• Must be a self starter and require little supervision. 
• Must take the initiative to develop new plans and programs. 
• Excellent oral and written communications skills are required.
• Must have ability to deal effectively with diverse and challenging situations.
• Requires some significant standing and speaking.
• Must be flexible with shifts and days off. 
• Must have a valid Michigan driver’s license, good driving record and be insurable by our insurance carrier.
• Significant travel in and out of town.
• May be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position. 
• Exposure to a smoke filled environment with loud and continual noise levels.
• Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission and be able to serve in the position under any other applicable law.