Odawa Casino Resort

Job Description

Job Title:Hotel Front Desk Representative

Reports To: Hotel Front Desk Supervisor

Department:Hotel

Minimum Pay Rate:$16.00 per hour

Job Code:FTDKCK

Pay Grade:HOTEL1

Date Written:10/23/2019

Revision Date:01/01/2024

Job Summary: Responsible for the efficient operation of the hotel front desk through responding to guests’ needs to achieve Odawa Casino Resort standards of quality utilizing established Standards of Service.

Primary Duties & Responsibilities:

• Greet all guests and Team Members in a friendly, open manner.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Receive and record reservations for accommodations either by telephone, e-mail, fax, or in person.
• Register all hotel guests in current hotel computer software upon arrival.
• Receive payment and issue correct change as required.
• Address all guest inquiries and requests.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Provide guest and fellow team member assistance, instruction, and/or guidance.
• Resolve complaints.
• Close guest accounts at the conclusion of their stay.
• Maintain a clean, organized and safe comfortable work environment for all Team Members and guests.
• Maintain a professional appearance.
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Maintain the highest level of confidentiality at all times.
• Work at other properties as needed.
• Perform all other duties as assigned within the scope of the work.

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

1. A fun, rewarding, safe, and consistent environment for our Team Members.
2. A warm reception, welcoming environment, and friendly atmosphere.
3. An optimal entertainment experience through exceptional service.
4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
5. A contribution and connection to the community.

System Access:  Agilysys VisualOne, Synkros

Preference: Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

• Must have a high school diploma or equivalent.
• Must have at least one (1) year of basic computer knowledge, and ability to quickly learn specialized software programs.
• Must read, write and speak English fluently.
• Must have excellent guest service skills.
• Must have excellent written and oral communication skills.
• Must have good math skills including the ability to correctly count change.
• Must be able to stand for extended periods of time.
• Must be flexible with shift and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.