Odawa Casino Resort

Job Description

Job title:Transportation Supervisor

Reports To:Facilities Manager
Department:Transportation

Job Code:TSP
Date Written:January 19, 2002
Revision Date:October 15, 2026

Position Summary

The Transportation Supervisor oversees the daily operations of the Transportation Department, including Shuttle and Valet services, while ensuring the safe, efficient, and professional operation of all company vehicles. This position serves as a working supervisor responsible for providing leadership, scheduling, training, operational support, and regulatory compliance for transportation services. The Transportation Supervisor partners with the Facilities Manager to maintain exceptional guest service standards, ensure vehicle fleet readiness, and support departmental goals and organizational objectives.

Essential Duties and Responsibilities

Leadership and Supervision

• Make recommendations to hire, terminate, promote, demote, transfer, provide training opportunities, recommend merit increases, evaluates performance, creates and adjusts performance standards.
• Supervise, schedule, and act as a working supervisor within both shuttle and valet operations as business needs dictate.
• Monitor employee performance, appearance, attendance, and adherence to departmental and company standards.
• Foster a positive work environment focused on teamwork, accountability, continuous learning, and professional development.
• Conduct department meetings and communicate operational updates and organizational information to Team Members.
• Ensure all required departmental training programs, certifications, and new hire orientation requirements are completed.

Transportation Operations

• Oversee daily shuttle and valet operations to ensure safe, efficient, and guest-focused service.
• Assist in covering staffing shortages, call-ins, and scheduling gaps.
• Transport guests, Team Members, and company personnel as required.
• Maintain thorough knowledge of transportation procedures, safety requirements, emergency protocols, and applicable laws.
• Ensure the highest level of guest service is provided at all times.

Fleet Management and Compliance

• Coordinate and schedule preventative maintenance, inspections, repairs, and licensing requirements for all company vehicles.
• Monitor vehicle condition, presentation, cleanliness, and operational readiness.
• Perform basic troubleshooting and minor vehicle repairs as directed.
• Maintain records related to vehicle inspections, maintenance, fuel usage, passenger logs, accidents, and operational activities.
• Ensure all required certifications, insurance documentation, licenses, and regulatory records remain current.
• Maintain compliance with all Department of Transportation (DOT), Michigan Department of Transportation (MDOT), company, and regulatory requirements.

Safety and Risk Management

• Promote and maintain a safe work environment for guests and Team Members.
• Investigate, document, and report incidents, accidents, and complaints.
• Ensure vehicle safety inspections are completed and documented.
• Monitor compliance with transportation safety procedures and company policies.
• Respond appropriately to emergencies and operational issues.

Administrative Responsibilities

• Prepare reports, maintain departmental records, and analyze operational data.
• Assist with the development and maintenance of departmental procedures, forms, and documentation.
• Identify opportunities for process improvements, service enhancements, and operational efficiencies.
• Attend meetings and complete required training.
• Maintain confidentiality of sensitive company, employee, and guest information.

General Responsibilities

• Maintain knowledge of current and upcoming company promotions, events, and activities.
• Support operations at other company properties as needed.
• Perform all other duties as assigned within the scope of the position.

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

Bringing you the THRILL of the win and the FUN of the game, served with a side of real-deal HOSPITALITY.

Values:

We create a culture that provides:

1.       Create the THRILL

2.       Lead with FUN

3.       Serve with Real-Deal HOSPITALITY

4.       One Team, One Experience

5.       Own the Moment

6.       Do What’s Right – Always

7.       Level Up Every Day

System Access: Trakka and Microsoft Office Suite

Minimum Qualifications

Education and Experience

• High school diploma or equivalent required.
• Minimum of two (2) years of supervisory experience, including at least one (1) year in transportation operations; or
• Three (3) years of supervisory experience with demonstrated transportation knowledge gained through employment at Odawa Casino Resort.

Licenses and Certifications

• Valid Michigan Chauffeur License or Commercial Driver's License (CDL) with Passenger (P) endorsement required.
• Must be insurable under the organization's insurance carrier requirements.
• Must possess a valid DOT Medical Card and maintain eligibility.
• Knowledge of applicable MDOT and DOT regulations required.

Knowledge, Skills, and Abilities

• Knowledge of transportation operations, fleet management, and vehicle safety standards.
• Ability to troubleshoot vehicle issues and perform minor repairs.
• Strong leadership, coaching, and employee development skills.
• Effective verbal and written communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to prioritize multiple projects and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications and ability to learn specialized software systems.
• Ability to work independently with limited supervision.

Physical and Work Requirements

• Ability to lift up to fifty (50) pounds.
• Must be able to read, write, and speak English proficiently.
• Available to work flexible schedules, including evenings, weekends, holidays, overtime, and special events as business needs require.
• Frequent travel between company properties and local destinations.
• Exposure to loud noise levels and a smoke-filled environment.
• May be required to successfully complete a skills assessment.
• Must be able to obtain and maintain a gaming license in accordance with regulations established by the LTBB Gaming Regulatory Commission and be able to serve in the position under any other applicable law.

Preference: Applies to Native Americans in accordance with applicable tribal law.