F&B Service Staff (Seasonal-Sage)
Description
Odawa Casino Resort
Job Description
Job Title:F&B Service Staff (Seasonal)
Reports To: F&B Services Supervisor
Department:Food & Beverage
Minimum Pay Rate:$10.50 per hour + Tips
Job Code:SRVSTF
Pay Grade:FB1
Date Written:01/03/2018
Last Update:08/21/2024
Job Summary: Provides upbeat, positive, friendly, and excellent service to every guest who approaches the bar/dining/deli area while preparing and pouring drinks, serving food, and/or placing food orders for guests.
Primary Duties & Responsibilities:
- Conducts oneself in a positive and professional manner.
- Smiles and makes eye contact, greets, welcomes and invites our guests back.
- Requests identification from guests when legal age is in question.
- Waits on all guests and serves food as well as beverages.
- Anticipates the needs and wants of our guests.
- Has a thorough knowledge of the casino food and beverage selections. Uses product knowledge to up-sell and suggestive sell.
- Always keep a neat, organized, stocked, and clean environment, and abides by all health codes.
- Keeps bar and service areas stocked and maintained including coffee and soda stations.
- Always maintains respectful control over guests and assists management by informing them of guest complaints.
- Ability to monitor guest consumption and respond according to TIPS training.
- Attends to guests needing service at the bar or dining area in a quick and efficient manner.
- Completes any side-work, set-up or closing duties as assigned.
- Responsible for following established departmental procedures and all applicable laws and show responsibility by practicing methods that were taught through our TIPS program.
- Maintains grooming and appearance according to specified grooming and appearance policies.
- Attends all meetings as required.
- Completes all required training satisfactorily.
- Must always maintain the highest level of confidentiality.
- May work at other properties as needed.
- Performs all other assigned duties within the scope of the position.
System Access: Agilysys InfoGenesis, Trakka
Upholds Odawa Casino Mission statement in all aspects of position:
Mission:
We create excitement and memories.
Values:
We create a culture that provides:
- A fun, rewarding, safe, and consistent environment for our Team Members.
- A warm reception, welcoming environment, and friendly atmosphere.
- An optimal entertainment experience through exceptional service.
- Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
- A contribution and connection to the community.
Preference: Applies to Native Americans in accordance with applicable tribal law.
Minimum Qualifications:
- Must have a minimum of one (1) year working in the service industry.
- Must read, write and speak English fluently.
- Must have basic math skills.
- Must complete TIPS training and certification within thirty (30) days of employment or provide proof of current certifications and must keep current.
- Must be able to meet physical requirements such as significant lifting up to fifty (50) pounds, standing for long periods of time, bending, reaching, and kneeling.
- Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
- You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
- Must be able to obtain a key gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.