Odawa Casino Resort

Job Description

Job Title:F&B Cashier Hostess

Reports To:F&B Services Supervisor

Department:Food & Beverage

Minimum Pay Rate:$16.00 per hour

Job Code:FBCRHS

Pay Grade:FB3

Date Written:03/15/2006

Revision Date:08/21/2024

Job Summary: This position provides upbeat and positive friendly, excellent service to every customer, prepares food, serves, meals to guests according to established sequence of service and standards, prepare and pour drinks for customers and servers, and receives cash from customers in payment for goods or services and records amounts received.

Primary Duties & Responsibilities:

• Conducts oneself in a positive and professional manner.
• Greet all guests and Team Members in a friendly, open manner.
• Smile and make eye contact, greet, welcome and invite our guests back.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Take orders from guests
• Complete order from steam table and serve the guest at the table or counter.
• Prepare deli foods following all food safety and sanitation guidelines that require short preparation time, according to the guest requirements.
• Prepare and serve soft drinks and ice cream dishes, such as ice cream sundaes, malted milks, sodas, and fruitades, using memorized formulas and methods or following directions.
• Operates a cash register, rings in proper amounts and gives guests correct change.
• Account for all cash, charge and complimentary sales according to established policies and procedures, maintaining the integrity of all financial controls and responsibility.
• Keep menus in good repair and inform management when they need to be replaced.
• Utilize Restaurant yielding system.
• May utilize Micros system.
• Keep reservation book neat, organized and up to date.
• Work with central reservations to accommodate guest requests.
• Work with VIP hosts to accommodate our players and special requests.
• Get to know guests and preferences for seating and certain menu selections.
• Escort guests to table with menus; return menus to podium as needed.
• Keep the podium neat and organized and inform management when supplies are needed.
• Recite daily specials.
• Inform servers of filled or empty tables; may pour water or run for additional food items.
• Assist servers as necessary.
• Help resolve guest issues if requested.
• Maintain a neat, clean, organized, safe and comfortable work environment for Team Members and guests.
• Always keep work areas, countertops, and deli tables clean, sanitized, and free of debris.
• Clean glasses, dishes, and fountain equipment and polish metalwork on fountain.
• Maintain professional grooming and appearance according to the established grooming and appearance policies.
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Always maintain the highest level of confidentiality.
• May work at other properties as needed.
• Perform all other duties as assigned within the scope of the position.

System Access:  Agilysys InfoGenesis, Synkros

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

1. A fun, rewarding, safe, and consistent environment for our Team Members.
2. A warm reception, welcoming environment, and friendly atmosphere.
3. An optimal entertainment experience through exceptional service.
4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
5. A contribution and connection to the community.

Preference: Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

• Must have basic computer skills and knowledge of POS systems.
• Must have basic math skills, with ability to count money and make change correctly.
• Must read, write and speak English fluently.
• Must complete TIPS training and certification within thirty (30) days of employment or provide proof of current certifications and must keep current.
• Must have good guest service skills
• Must be able to handle busy periods during peak service times.
• Must be able to meet physical requirements such as lifting and carrying up to fifty (50) pounds, ability to stand and walk for long periods of time with infrequent and brief rest periods, and be able to bend, kneel and reach.
• Must be flexible with shift and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Must be able to obtain a gaming license in accordance to the regulations established by the LTTB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.