Odawa Casino Resort

Job Description

Job Title:Table Games Dealer / Supervisor

Reports To: Table Games Shift Manager

Department:Table Games

Minimum Pay Rate(s):$8.737 per hour + Tips / $19.417 per hour

Job Code:TGDS

Pay Grade:TG2

Date Written:02/09/2012

Revision Date:08/16/2023

Job Summary:  A Dealer that performs as a Floor Supervisor to meet business needs. Responsible for the successful operations of the Table Games area, assuring game protection, and that guests have a memorable gaming experience.

Primary Duties and Responsibilities:

• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Greets all guests and Team Members in a friendly, open manner.
• Maintains knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Recommends process and customer service improvements, innovative solutions, policy changes and/or major variations from established policy.
• Uses effective approaches for choosing a course of action or develops appropriate solutions to issues that may arise. 
• Attends all meetings as required.
• Completes all required training satisfactorily.
• Maintains the highest level of confidentiality at all times.
• Works at other properties as needed.

• Performs all other duties as assigned within the scope of the position.

DEALER

• Deals in accordance to Table Games Policies and Procedures.
• Exchanges paper currency or tokens for playing chips or coin money.
• Ensures that wagers are placed before cards are dealt, roulette ball is spun, or dice are tossed.
• Announces winning number or color to players.
• Computes payable odds to pay winning bets.
• Pays winning bets and collects losing bets.
• Breaks down, counts and verifies chips for table game fills and credits on assigned table.

SUPERVISOR

• Monitors gaming play on assigned tables for mistakes, fills, credits, money changes, and game protection up to eight (8) games efficiently.
• Interacts with guests to provide a memorable gaming experience.
• Enforces Table Games policies and procedures.
• Compiles paperwork as required for assigned shift.
• Keeps the Table Games Shift Manager informed of status of assigned Table Games.
• Handles minor disputes and corrects mistakes on assigned tables.
• Uses effective approaches for choosing a course of action or develops appropriate solutions to issues that may arise
• Monitor guest consumption and respond according to TIPS training.
• Responsible for following established departmental procedures and all applicable laws, and show responsibility by practicing methods that were taught through our TIPS Program.
• Enters table game and player data into computer system.

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

1.       A fun, rewarding, safe, and consistent environment for our Team Members.

2.       A warm reception, welcoming environment, and friendly atmosphere.

3.       An optimal entertainment experience through exceptional service.

4.       Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.

5.       A contribution and connection to the community.

System Access:  Konami

Preference: Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

• Must have a high school diploma or equivalent.
• Must have one (1) year of experience as a Table Games Dealer.
• Must be proficient in two (2) major games offered at Odawa Casino Resort; Blackjack plus Roulette, Craps and/or Poker.
• Must be able to pass an audition/test based on previous Table Games experience.
• Must be able to stand for long periods of time.
• Must have general computer knowledge.
• Must have excellent verbal and written communication skills.
• Must have excellent organizational skills and attention to detail.
• Must have excellent time management skills with a proven ability to meet deadlines.
• Must have strong analytical and problem-solving skills.
• Must read, write and speak English fluently.
• Must have basic math skills.
• Must be flexible with shift and days off with ability to work overtime, weekends, holidays, special events, etc., as needed.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Exposure to loud and continual noise levels and a smoke filled environment.
• Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.