Odawa Casino Resort

Job Description

Position Title:Shuttle/Chauffeur Driver

Report To: Transportation Supervisor

Department:Property Operations

Minimum Pay Rate:       Seasonal$16.00 per hour + tips.

Job Code:SHTLDR

Pay Grade:PROP1

Date Written:08/01/2006

Last Update:05/03/2024

Job Summary: Transports, in a luxury vehicle, top executives, personnel, and visitors to and from destination(s) outlined in promotions. Drives shuttle bus, mini-bus, van, car, or lightweight truck to transport clients, trainees, company personnel or company products. The Shuttle/Chauffeur Driver has substantial contact with guests while transporting for promotional events and prizes.

Primary Duties & Responsibilities:

• Greets all guests and Team Members in a friendly, open manner.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Maintains knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Drives vehicle from Odawa Casino Resort to assigned Hotels, Motels, Administration buildings, fueling center or other function areas and back to Casino.
• Assists passengers to enter and leave vehicle; look after passengers’ baggage if necessary; may assist passengers carry their baggage.
• Drives passengers to and from pre-selected destination(s) back to casino or hotel as outlined in promotion.
• Knows all emergency procedures; always ensures passenger safety.
• Is aware of continual updates on changes in traffic laws and CDL requirements if transporting 16 passengers or more including the driver.
• Operates vehicles safely and, in compliance with all motor vehicle laws and speed limits ensuring the safety of all passengers and utilization of Odawa Casino Resort standards of service.
• Operates radios or similar device to communicate with Casino and other company personnel.
• Operates cell phone only when the vehicle is in park.
• Responsible for vehicle presentation, keeping car cleaned, polished, and in appropriate operating condition.
• Cleans and services vehicle with fuel, lubricants, and accessories.
• Performs routine safety check of vehicle at the beginning of each shift and ensure that vehicle is clean at all times, inside and out.
• May make minor repairs.
• Keeps records of vehicle condition, trips, fuel and passenger.
• Adheres to regulatory, safety, departmental and company policies.
• May be required to perform duties of other positions in transportation to cover call-ins and no-shows.
• Attends all meetings as required.
• Completes all required training satisfactorily.
• Maintains the highest level of confidentiality at all times.
• Work at other properties as needed.
• Performs all other duties as assigned within the scope of the position.

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

1. A fun, rewarding, safe, and consistent environment for our Team Members.
2. A warm reception, welcoming environment, and friendly atmosphere.
3. An optimal entertainment experience through exceptional service.
4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
5. A contribution and connection to the community.

System Access:   None

Preference:  Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

• Must be 21 years or older.
• Must have a valid Michigan Chauffeurs License or Commercial Driver’s License (CDL) with Passenger Endorsement (P).
• Must have an acceptable driving record and be insurable through our insurance carrier.
• Must have knowledge of Michigan Department of Transportation (MDOT) regulations.
• Must have a current, or be able to obtain a DOT medical card and keep it up to date.
• Must read, write and speak English fluently.
• Must have basic math skills.
• Must have good knowledge of local area and roads.
• Must be able to make minor repairs including but not limited to replace windshield wipers, bulbs, top off oil and windshield wiper fluid, etc.
• Must have excellent verbal communication.
• Must be able to work well and tactful with both internal and external guests and have excellent interpersonal skills.
• Requires extended periods of sitting and other physical requirements associated with driving a shuttle bus.
• Must be able to work independently on a team with minimal supervision.
• Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, special events, etc., as needed.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Exposure to loud and continual noise levels and a smoke-filled environment.
• Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.