Senior Support Executive - HRIS
Description
Noventiq is hiring!
Noventiq’s story is one of change. We grew, expanded, and adapted, learning more at each step. Now effecting change is at the heart of everything we do. And that doesn't just apply to our customers, it’s how we feel about everyone who works with us.
Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates and accelerates digital transformation for its customers’ businesses, connecting 75,000+ organizations from all sectors with hundreds of best-in-class IT vendors, alongside its own services and solutions.
With a turnover of US$ 1.1 billion in the fiscal year of 2021, Noventiq is currently one of the fastest growing companies in the sector. Noventiq’s growth is underpinned by its three-dimensional strategy to expand its geography, portfolio and sales channels. The strategy is supported by Noventiq's active approach to M&As, enabling the company to take advantage of the ongoing consolidation in the industry. Noventiq's 3900 employees work in almost 60 countries throughout Asia, Latin America, Eastern Europe and Africa—markets with significant growth potential.
Job Overview:
The position of a Senior Support Executive - HRIS (Human Resource Information System), particularly with expertise in Darwinbox, typically involves a range of responsibilities related to providing technical support and assistance to users of the HRIS platform within an organization
What you'll do:
- Technical Support:
- Provide technical assistance and support to users of the HRIS platform, with a focus on Darwinbox.
- Troubleshoot and resolve user issues related to system functionality, access, and performance.
- Respond to user inquiries via various channels such as email, phone, or ticketing system.
- Training and Onboarding:
- Conduct training sessions for new users to familiarize them with the features and functionalities of Darwinbox.
- Assist in onboarding new employees onto the HRIS platform, ensuring smooth transition and user adoption.
- System Maintenance:
- Collaborate with the IT team or vendors to ensure the proper functioning and maintenance of the HRIS system.
- Perform periodic system upgrades, patches, and updates as required.
- Data Management:
- Ensure the accuracy and integrity of data stored within the HRIS system.
- Assist in data migration projects and updates, ensuring minimal disruption to operations.
- Documentation and Reporting:
- Maintain documentation such as user guides, FAQs, and knowledge base articles for the HRIS platform.
- Generate and analyze reports from Darwinbox to provide insights and recommendations for process improvements.
- User Support and Feedback:
- Act as a point of contact for users, addressing their concerns and providing timely resolutions.
- Gather user feedback to identify areas for improvement in the HRIS platform and processes.
- Compliance and Security:
- Ensure compliance with data protection regulations and internal security policies in the handling of HRIS data.
- Monitor system access and permissions to safeguard sensitive information.
About You:
- Bachelor's degree in Human Resources, Information Technology, or related field.
- Prior experience in a similar role providing support for HRIS platforms, preferably with expertise in Darwinbox.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently as well as part of a team.
- Attention to detail and a commitment to maintaining data accuracy and confidentiality.
- Familiarity with HR processes and best practices is advantageous.