Customer Service Representative

Administrative SeaTac, Washington Renton, Washington


Description

We are the Big Blue Truck (BBT), a clothing and household item donation collection business that is part of Northwest Center, a non-profit organization based here in Washington that is focused on supporting and advocating for individuals with disabilities. Our work contributes to the advancement of equal opportunities for children and adults with disabilities through programs of therapy, education, and work opportunity.

Our team is currently seeking a candidate to join our Customer Service Representative based in our SeaTac and Renton offices.  

This position will include working with external customers to assist them with general inquiries about Northwest Center, our mission, and donation opportunities. We are proud to deliver consistent 5-star customer service to our partners. If you are looking to work with a great group of individuals whose efforts contribute back to our community, this is a job for you!

We are hiring now, so apply TODAY!


Location:
 SeaTac and Renton locations

Wage: $17.50 - $18.50/hour (DOE)

Hours: Monday – Friday 8:00 AM to 4:30 PM

 

Benefits – We are committed to providing our team with world class benefits, including:
  • Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance
  • Generous Paid Time Off
  • Additional Floating Holidays, Parental Leave, Paid Compassion Leave and Paid Holidays
  • Retirement 401(K) with a company match
  • Employment Assistance Program (EAP), including six free therapy sessions per year
  • Physical Wellness Reimbursement Program
  • Student Loan Contribution Program

Check out the entire list of benefits Northwest Center has to offer here:http://www.nwcbenefits.com/ 


Essential Duties

  • Operate a computer-based phone system to answer calls from offsite customers
  • Schedule customers using an internal database
  • Provide excellent customer support over the phone, in person, or via email
  • Perform general administrative duties and special projects as assigned, including data entry
Requirements
  • Ability to talk in person and by phone in a clear and audible speaking voice
  • Ability to hear in person and by phone
  • Ability to work at a stationary desk for extended periods of time
  • Ability to use and work with computer monitors and complete keyboarding for extended periods of time
  • Regular and punctual attendance
  • Flexibility to work from either our SeaTac or Renton location


Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].   

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.