A mission that will make you proud

Description

A key customer and corporate partner of Northwest Center, the Amazon partnership started in 2003.  Amazon opened Seattle’s first Community Banana stand in late 2015 as a public service.  Bananas are seen as a healthy, fully compostable, and affordable snack.  Northwest Center supports this operation by staffing Amazon’s community banana stands with “Banistas.” 

The Banista role is a community facing position requiring them to work at the Banana Sands, which are often outdoors. The Banista position provides professional 5-star customer service and experience at all times. Banistas proactively greet all visitors to the Banana stands, restock inventory, track daily metrics, and are responsible for timely communication of issues needing immediate attention.  Banistas engage the community and provide a fun, warm and friendly interaction. The position may require working at any or all of the banana stand locations as needed between the hours of 7:15AM and 3:45PM Monday through Friday, with occasional weekend, evening or offsite events.  Banistas are also provided projects and other assignments, as needed.

Learn more about the Amazon Banana Stand:

https://www.youtube.com/watch?v=bObPwETly8E

Location: Seattle (South Lake Union) and Bellevue, WA
Schedule: Part Time - 20-25 hrs per week | Monday through Thursday, 7:15am-12pm and Friday 7:15am-3:45pm
Wage: Starting Wage: $21.80 per hour | Full Wage Range: $21.80 - $25.95 per hour
What we can offer: 

• Transportation Coverage (Orca Card)
• Employment Assistance Program (EAP) including six free therapy sessions per year

Key Responsibilities / Essential Functions

•  Arrive to the banana stand ready to work at scheduled time in provided Banista uniform.
• Assist with daily set-up and/or tear down of stand, ensuring all banana stand related items are placed in appropriate locations.
• Greet and engage every visitor to the stand in a friendly, warm, professional and courteous manner.  Banistas are required to provide a 5-star impression at all times.
• Select work appropriate music to play during operating hours.
• Unload bananas from boxes into banana stand crates while separating bananas into individual pieces.
• Remove plastic or other material from the banana bunches.
• Keep the banana stand crates full and plentiful for the duration of operating hours.
• Sort any bruised or damaged bananas out and place them in the compost bin.
• Ensure the banana stand is organized and clean at all times.
• Monitor the compost bin and facilitate emptying when full.
• Track daily metrics in tracking software on distribution, compost, carry-over cases, and additional areas as specified by leadership.
• Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
• Contribute to monthly inventory counts on trailer/stand assets
• Support Banana Stand openings, as needed
• Support the redistribution bananas across stands, as needed
• Suggest operational improvements to leadership, as needed
• Attend trainings on new process roll outs
• Learn FAQ’s and banana facts to share with visitors.
• Decorate the stand for holidays and/or special events with approved designs.
• Communicate issues needing supervisor attention immediately, i.e. unexpected media on scene, etc. 
• Follow structured timelines and accommodate unexpected requests.
• Interact with the public and discern security issues if they arrive, ability to follow security escalation requirements.
• Ability to work at various banana stand locations (including some offsite locations) between 7:15am and 3:45pm Monday through Friday, including occasional after hours requests and weekends.
• Perform other duties as assigned for needed duration.

Needed Experience & Requirements

Education

• GED or high school diploma required.

 
Experience

• Minimum 1 year customer service experience.

Demonstrable Skills

• Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment
• Ability to work in a variety of environments, including outdoors.
• Ability to perform subtraction, multiplication and division for equations up to 3 digits. 
• Ability to remember training content and recall daily trends in banana distribution.
• Must be proficient with MS Windows, Excel, and Outlook e-mail.
• Ability to work independently with limited supervision.
• Excellent interpersonal skills and ability to communicate with leadership, co-workers, and visitors.
• Ability to understand, interpret and follow Northwest Center (NWC) and client Policies and Procedures. 
• Strong conflict resolution and problem solving skills.
• Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
• Attention to detail and accuracy
• Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
• Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.

Working Conditions & Physical Demands

• Must be able to lift bananas and stack boxes up to 50 lbs. repetitively.
• Must be able to work in conditions below 40 degrees for up to 3 hours or up to 90 degrees. 
• May need to carry supplies to other buildings. 
• Ability to walk consistently within a 1.5 radius is required. 
• Ability to read, write, speak and comprehend the English language 
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses). 
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device). 
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit. 
• Must be able to handle bananas and/or various food products without allergic reaction. 
• Must be able to work in conditions below 40 degrees for up to 3 hours or up to 90 degrees.

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact us at [email protected]. 

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion toward a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.


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