Customer Service Administrative Assistant

Administrative SeaTac, Washington


Are you a customer service professional looking for more opportunity to use your outstanding administrative skills?


Northwest Center is looking for a Customer Service – Administrative Assistant to join our legendary Big Blue Truck Team! This position is a hybrid of primary customer service functions with ownership of consistent administrative functions, and coordination of our fleet. This role works within a dynamic team providing a high-level customer experience both internally and externally.


About Northwest Center:

When People of all Abilities Learn and Work Together, Everyone Benefits.

Northwest Center’s Mission: Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity.


Our Big Blue Truck Division:

 In 1967, just two years after our founding, Northwest Center entered into a partnership with Value Village. We collect clothing and household donations with The Big Blue Truck and The Blue Bin. Value Village buys that merchandise to sell in its stores, and the revenue funds our education and employment programs.  The innovative social business model was decades ahead of its time.  Today, the partnership is stronger than ever, collecting state-wide.


Schedule: Monday – Friday, 8 am – 4:30 pm

Location: SeaTac (Primary) and Renton

Wage Range: $21 - $23 per hour


What we can offer:

  • Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance  
  • 17 Accrued Paid Time Off Days Annually
  • 7 Paid Holidays + 1 Day of Floating Holiday; 2 Floating Holiday days annually after one year
  • Retirement 401(K) with a company match
  • Physical Wellness Reimbursement Program - $25 per month
  • Student Loan Contribution Program - $50 per month
  • Highly skilled, dedicated, and collaborative team
  • Northwest Center is proud to offer its staff an Income Protection Benefit to those potentially affected by COVID-19
  • Check out the entire list of benefits Northwest Center has to offer here:



Administrative Functions: 

  • Maintain accurate logs and records of driver activities, the fleet, and data specific to materials collected from the donation bins
  • Produce a wide range of reports, informational sheets, and correspondence: accuracy and attention to detail are essential
  • Assist in entering raw data into various department reports
  • Prepare and update operational reports
  • Support Logistics involving Fleets/Drivers
  • Order and maintain departments office, warehouse, janitorial supplies 
  • Maintain Communication board i.e. Anniversary, Newsletter, and Meeting Notes
  • Responsible for all data entry and management from all points of the operations
  • Prepare departments Dashboard reports
  • Oversee operations and scheduling of maintenance for office equipment such as copiers
  • Cross train on all support roles including call center and dispatch roles as needed


Customer Service duties:

  • Providing 5-star customer service to all employees, clients, customers, visitors, or vendors over the phone or via email
  • Utilizing professional communication over the phone and via email
  • Keep detailed record of call metrics according to standard operating procedure
  • Responding to voicemails and emails in a timely manner
  • Submit service requests in accordance with divisional standards
  • Utilize tools and technology appropriately including software, CRMs, databases, scripts, etc.
  • Remain knowledgeable of all the Northwest Center services and promote them to incoming callers
  • Supporting all BBT bin efforts from calling potential host, following up on leads, and entering data in the thrift database



  • Minimum of 3 years of administrative experience in a call center environment preferred
  • Associate degree or equivalent work experience preferred
  • Proficient user of Microsoft Office Suite: Excel, Word, Outlook, and Access
  • Excellent verbal and written communication skills
  • Strong organizational, administrative, and time management skills
  • Ability to prioritize, multi-task, and take initiative


 Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].    

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion toward a day when people of all abilities can learn and work together. 

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.