Wellness Observation & Response Crew (WORC) Auditor for Northwest Center Services at Amazon

Administrative Seattle, Washington


The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions.

The WORC Auditor is detail-oriented and can identify a range of facilities and maintenance issues in corporate office buildings to ensure standards put in place by Facility Management are met. The WORC team provides facilities audit support, helping Facility Managers observe trends and notate when maintenance and aesthetic standards are not met. 
Cadenced audits capture workspace and building data and is shared with Facilities Management to resolve any discrepancies. The WORC team is also leveraged to complete special projects for the Real Estate and Facilities teams.

Schedule:  Monday - Friday between 7:30AM - 6PM. Must be able to work a flexible schedule during hours of operation for weekdays and some availability over the weekend as needed.
Hourly Rate Range: $21.80 per hour | Full Range: $21.80 - $23.88
Seattle (South Lake Union, Queen Anne, Sodo), Bellevue and Redmond
What we can offer: 

  • Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance  
  • 17 Accrued Paid Time Off Days Annually
  • Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
  • Retirement 401(K) with a company match
  • Employment Assistance Program (EAP) including six free therapy sessions per year
  • Physical Wellness Reimbursement Program - $25 per month
  • Student Loan Contribution Program - $50 per month
  • Northwest Center is proud to offer its staff an income Protection Benefit to those potentially affected by COVID-19

Check out the entire list of benefits Northwest Center has to offer: http://www.nwcbenefits.com/

Key Responsibilities/Essential Functions

  • Walking to various worksites to observe and answer the Global Inspection audit question around cosmetic, supply and technology issues to confirm standards are being upheld.
  • Recording notes on observations when something is not in alignment to the standard.
  • Work will require general knowledge of Smartsheet system tool and capability of entering information into the system.
  • Provide feedback and call out when possible efficiency gains or changes that need to be made to the program.
  • Communicate with Facilities Managers or other vendors when emergent issues occur.
  • Assist with new tasks and/or projects as needed to support other NWC divisions and client partners.
  • Work collaboratively with Amazon employees and other vendor partners, ensuring the Northwest Center team is always acting as a solutions provider to our customer and vendor partners.
  • Immediately report any suspicious persons, calls and packages to Amazon Corporate Security, NWC supervisors and Amazon Global Real Estate and Facilities.
  • Ability to follow structured timelines and accommodate unexpected requests.

Needed Experience/Education


  • High School Diploma or GED required.


  • Minimum 1-year customer service, real estate/facilities, or administrative support experience

Demonstrable Skills

  • Provide excellent customer service with the ability to write concise correspondence and effectively communicate verbally and electronically with all levels of management, employees, vendor partners, event organizers and visitors.
  • Detail-oriented, identify and notate all instances when standards/expectations not met.
  • Effective time management with the ability to quickly and successfully prioritize tasks, ensuring completion of assigned responsibilities in a timely manner.
  • Working independently and in a team setting.
  • Commitment to work in an inclusive and diverse environment.
  • Ability to understand, interpret and follow Northwest Center (NWC) and Amazon policies and procedures.
  • Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
  • Conducts self in a professional and friendly manner at all times.
  • Strong communication skills and ability to effectively deescalate situations.

Working Conditions & Physical Demands

  • Must be able to potentially lift or carry items up to 50 pounds.
  • May need to carry supplies to other buildings.
  • Requires travel to several Amazon buildings so the ability to walk consistently within a 1.5 radius is required.
  • The position requires standing and mobility around the campus for long periods of time up to the entire length of the shift.
  • Ability to work independently and out of line of sight from other team members for all or part of shift.
  • Ability to work on a tablet/computer.
  • Ability to read, write, speak and comprehend the English language.
  • Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
  • Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
  • Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening.
  • This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.