Chief Product Officer

Product & Engineering New York City, New York


Description

Chief Product Officer

About New York Public Radio
With an urban vibrancy and a global perspective, New York Public Radio (NYPR) produces innovative public radio programs, podcasts, and live events that touch a passionate community of 23.4 million people monthly on air, online and in person. From its state-of-the- art studios in New York City, NYPR is reshaping public radio for a new generation by expanding its multi-platform newsroom to serve all New Yorkers and with groundbreaking, award-winning programs including Radiolab, On the Media, The Takeaway, Dolly Parton’s America, Carnegie Hall Live, and Aria Code, among many others. New York Public Radio includes WNYC, WQXR, WNYC Studios, Gothamist.com, The Jerome L. Greene Performance Space, and New Jersey Public Radio.

About the Role
New York Public Radio is looking for a Chief Product Officer to lead the product vision, strategy, design, and delivery across our suite of consumer-facing properties. This role has two key components: expanding the reach of our journalism, audio programs and music service as well as facilitating the membership programs that fund this award-winning work. The CPO will oversee every element of our digital product suite from conceptualization to launch to post- launch analysis and iteration. Reporting to NYPR’s President and CEO, this role will directly manage a team of 20+ across our product, design, software engineering, and digital operations groups. The successful candidate will work collaboratively across content, data, audience, and revenue teams to deliver the product roadmap. In addition, the CPO will work closely with their peers on the Senior Leadership team to align priorities to deliver on the organization’s audience and revenue goals. The CPO will lead the organization in defining and building our product vision and defining the culture needed to deliver that vision.

Key Responsibilities

  • Manage the product, software engineering, design, and digital operations staff and build a culture of accountability, inclusion, positive morale, and a focus on driving results.

  • In collaboration with other members of the executive leadership team, drive creation of product vision and strategy across multiple brands and platforms. Develop detailed product roadmaps from that vision.

  • Working with the newsroom and editorial teams, present new product offerings in a way that expands the reach of our journalism to new audiences, creating customer engagement and loyalty that is the key driver of NYPR’s business model.

  • Lead the transformation of product ideas from hypotheses into actionable concepts, timelines, and projects while considering financial implications, capacity, marketing needs, and the overall objectives of the business.

  • Ensure continued audience-facing improvements, compliance, and security across our suite of products wrapped in an experience that continuously delights consumers and contributes to the sustainability of the organization.

  • Develop and mentor staff; provide regular feedback and constantly ensure improvement in professional skills and attainment of career development goals.

  • Manage stakeholder communications. Set and continually manage expectations.

  • Understand and identify the best partners in our space and work with cross-functional teams to connect our vision with those partners.

  • Own and oversee the budget for the product, engineering, and digital operations department.

  • Oversee software development life cycle processes that drive toward a scalable product portfolio that will, in-turn, drive the organization’s goals of audience growth and financial sustainability.

  • Adapt, implement, and champion current best practices in digital development methodologies (e.g., Lean, Agile, user-centered design) and, where appropriate, work with other departments to understand and embrace them.

  • Represent NYPR in collaborative discussions around digital growth and innovation with other public media organizations, including NPR and major market stations.

  • In partnership with Development department, articulate the case and advocate for investments in digital innovation and transformation with foundations and the philanthropic community.

  • Build and manage relationships with third parties across the technology, and media, as well as philanthropic landscape.

Experience & Requirements
  • Leadership experience, with a proven track record of planning and delivery innovative and high-quality digital products to consumers. Experience with subscription-based businesses and fluency in digital marketing, advertising, newsletters, and SEO are a plus.

  • Previous experience managing software engineering, product management, and product design functions, under both Agile and waterfall methodologies, with a proven ability to collaborate with and motivate cross-functional teams.

  • Demonstrated ability to attract top talent and build and develop high performing, diverse and inclusive teams.

  • Ability to clearly communicate and lead discussions with a broad range of stakeholders around strategy, technical architecture, data and analytics, product design, and project prioritization.

  • Deep technical understanding of web and mobile technical architecture and publishing tools along with strong experience in agile methodologies.

  • Experience weighing strategic, operational and budget factors to make and implement sound decisions around “build-vs-buy” options.

  • Previous experience in the following domains highly desirable: news media, digital audio/video, BI and analytics, subscriptions/ecommerce, and CRM.

  • Deep understanding of the mobile space and emerging devices – including consumption methods, user experiences, partners, technologies, and platforms.

Personal Attributes
  • Passion for media, especially public media, local journalism, music, podcasts, and audio.

  • A “user first” approach to product development. A results-oriented personality who has the pulse of digital user behaviors among current and emerging audiences.

  • The ability to organize and motivate cross-functional teams and lead through influence.

  • The ability to manage conflicting interests between teams and drive towards solutions.

  • An inclusive leader who encourages divergent views, using them to create discourse that leads to the best outcome.

  • Prioritizes curiosity, a drive for self-learning, and a desire to keep up to date in new technologies, services, industry trends, and methodologies.

  • The ability to think big, while paying attention to detail.

  • The ability to balance consumer vision with business needs.

  • The ability to explain digital strategies clearly to non-specialist audiences and gain their understanding and confidence.

  • Exceptional character and an ability to instil confidence and build trust. Someone who possesses high emotional intelligence, and is an attentive, empathetic listener.

  • Tactical problem-solving skills and the readiness to get in the weeds when necessary.

  • A facility with data to drive decision making and strong quantitative and analytical abilities.

  • An entrepreneurial spirit and a willingness to take risks and move into uncharted territory.

Additional Information
This is a full-time role that includes benefits. New York Public Radio offers competitive compensation with excellent medical, dental, and vision insurance, and paid time off benefits including vacation, personal, sick time and parental leave. 

Commitment to Diversity, Equity & Inclusion
New York Public Radio is committed to diversity, equity, and inclusion. We continuously strive to place our employees at the center of our thinking and elevate inclusive practices to develop and support a more engaged and productive workforce. Our journalism and operations in the service of that journalism benefit from a broad range of perspectives, from all backgrounds, at all levels of the organization. Diversity is essential to honest, authentic, accurate storytelling and reportage; creating an institution in which all voices are encouraged, valued, and heard.

Equal Opportunity
New York Public Radio is an equal opportunity employer committed to achieving the goal of equal employment opportunity for all. Applicants and employees are considered and evaluated for positions without regard to mental or physical disability, race, creed, color, religion, gender, national origin, citizenship status, age, genetic information, military or veteran status, sexual orientation, marital status, employment status or any protected federal, state or local status unrelated to the performance of the work involved.