New Life Transport Parts Center Careers

Description

• Drive Sales Results
• Lead weekly KPI meetings with Distribution sales team which includes ensuring all KPI data is updated by the team.
• Clearly communicate KPI expectations to the team.
• Monitor and report on progress of KPIs and mentor team to make adjustments when needed.
• Have oversight of customers’ short- and long-term goals and support the team to meet goals.
• Assess new business opportunities and drive customer acquisition, retention and expansion initiatives.
• Create weekly status report on account updates and other developments within the team and review with the Director.
• Lead and oversee buying group programming including contract reviews and show ownership.
• Sales Support and Training
• Serve as a mentor to sales personnel through support and feedback that furthers their growth and business results.
• Ensure sales team is appropriately scheduling and meeting set travel expectations, then reporting on trips scheduled to the Sales Manager.
• Regularly participate in ride-alongs and targeted sales trips, then provide growth feedback on opportunities identified.
• Create long-term, sustainable sales training for sales team in collaboration with leadership.
• Recommend improvements to current sales processes and new best practices to further sales strategy.
• Serve as a subject matter expert of the enterprise resource planning (ERP) system to optimize the sales team’s use of the system.
• Assist in resolving complex customer issues with a focus on long-term satisfaction and retention.
• Support team with escalated customer questions related to products, prices, availability, and product features.
• Assist with invoice corrections, returns and pre-paid freight requests from the team’s customers.
• Product Knowledge
• Continually grow technical, product, and application knowledge of parts essential to the heavy-duty vehicle aftermarket and keep current on new products and product updates.
• Serve as an on-demand subject matter expert to sales personnel.
• Proactively seek opportunities to document and share knowledge of parts and markets to support the sales team in their growth and development.
• Coach team to effectively communicate features, benefits, and warranty policy information to customers and suggest sale of related parts when identical replacements are not available.
• Management and Team Development
• Consistently exhibits HTI’s core values and servant leadership style.
• Directs employee’s work through technical and managerial expertise.
• Communicates, advises and reinforces change management efforts with employees.
• Sets and communicates vision for their team to produce profitable business results and achieve high performance which includes overall and daily goals. Provides clarity on goals as necessary.
• Supports the team by solving complex problems and making substantial decisions that impacts them.
• Responsible for handling all employee grievances, incidents, conflict management and emergency situations.
• Responsible for holding team members accountable to follow all company policies (ex. handbook, travel, etc.).
• Understand all safety and compliance procedures and handle when not followed.
• Places an emphasis on employee engagement and retention to boost productivity and performance and reduce employee turnover.
• Oversee the employee life cycle which includes hiring, development, engagement, retention and separation.
• Responsible for managing and approving employee leaves and time cards, as well as reinforcing timekeeping and attendance requirements with employees.
• Responsible for ensuring employees submit expense reports and Motus information on time.
• Strategize with other leaders on defining roles and ideal career paths within the function and preparing a succession plan for each role.
• Understand each team member’s career goals and support them in achieving the career path they wish to follow.
• Encourage and foster a collaborative work environment within the team and between the team and other departments.
• Lead teams to develop reliable processes and procedures that produce results.

• Associate’s or Bachelor’s degree (or currently pursuing) in sales, marketing, and/or business, OR 7-10 years of sales, customer service, heavy-duty truck and trailer equipment sales, automotive parts sales or related industry experience required.
• Previous leadership experience is preferred.
• Proficient in Microsoft Office Suite products with ability to conduct basic database tasks in Excel.
• Experience with an ERP system preferred.
• Proven success in meeting and exceeding sales goals and business results.
• Previous experience in continuous process improvement.
• Excellent verbal and written communication skills.
• Ability to provide personable and professional customer service.
• Strong analytical, critical thinking and time management skills.
• Strong active listening and strategic influencing skills.
• Demonstrated ability to build strong relationships with all levels of internal and external personnel.
• Ability to stay adaptable to changing environments and tasks.

• Must be able to lift/carry 50 lbs. infrequently.
• Prolonged periods of sitting at a desk and working on a computer.
• In-office position when not traveling.
• 50% or more of travel required (driving and flying).

• Competitive Benefits (Medical, Dental, Vision, 401k with match & more!)
• Competitive pay and commission
• Wellness Discount
• Generous PTO and Paid Holidays
• Parental Leave
• Employee Assistance Program (EAP)
• Employee Referral Program
• Positive growing Company Culture
• Opportunities for upward mobility