Billing Clerk
Description
Job Overview
The Billing Clerk is responsible for ensuring accurate and timely billing processes, resolving freight discrepancies and supporting various operational functions across branch locations. This position collaborates with Sales, Accounts Receivable (AR), warehouse staff, and external partners to maintain billing accuracy, resolve delivery and invoicing issues. The role requires strong analytical skills, attention to detail, and the ability to investigate and resolve complex issues.
Responsibilities and Duties
Billing Operations
- Process billing for dedicated delivery service (DDS) routes, Canada, UPS, FedEx, less-than-truck-load (LTL), customer pick-up (CPU), and broker loads (e.g., Packaging Axle Assemblies).
- Approve invoice corrections across all branches and update correction spreadsheets.
- Manage freight and pricing credits for all branches, including Delivered Not Invoiced (DNI) report cleanup.
- Serve as a backup for UPS, FedEx, and LTL billing when needed.
- Maintain GRDC Operations and road/billing files for consistency and compliance.
Support and Investigations
- Investigate billing-related issues from Sales emails and SP tickets (e.g., missing kit/part pieces).
- Research shortages and coordinate freight credit resolution.
- Assist AR in resolving missing credit issues.
- Help Sales and warehouse teams with delivery, tracking, and shipping updates.
- Add shipping notes and documentation into OnBase and other systems.
Training and Communication
- Maintain and update supplier contacts and return goods authorization (RGA) policy documentation.
- Communicate claim statuses and resolutions to Sales and customers.
- Train backup team members on freight claim and return processing.
- Support front desk coverage as needed.
Skills and Qualifications
- High School Diploma, GED, or suitable equivalent required.
- Associate’s degree in accounting, business, supply chain or equivalent preferred.
- 3+ years of experience in billing, claims processing or inventory-related support roles required.
- Experience working cross-functionally with teams similar to AR, Sales, and Operations.
- Prior experience with ERP and/or inventory management software required.
- Proficient in Microsoft Office Suite products.
- Strong analytical, problem solving, critical thinking and organizational skills.
- High attention to detail and accuracy in data entry and management.
- Proficient communication skills, both written and verbal.
- Comfortable navigating standard operating procedures (SOPs) and continuous improvement efforts.
Physical Requirements
- Full-time in office position.
- Must be able to lift/carry 50 lbs. frequently.
- Prolonged periods of sitting at a desk and working on a computer.
Benefits:
- Affordable Medical, Dental, and Vision Insurance
- 401(k) + Company Match!
- Life Insurance/Accidental Death/Long Term Disability – Company Paid
- Supplemental Life Insurance
- PTO after 30 days
- Paid Holidays after 30 days
- Parental Leave after 6 months of Hire
- Employee Assistance Program (EAP)
- Kudos Rewards & Recognition
***Employees are eligible for benefits the 1st of the month following 60 days***
Why Work for HTI?
Hinton Transportation Investments is an industry leader in the Heavy-Duty Transportation industry. The organization has over 30 locations nationwide and globally. HTI prides itself on internal upward mobility – there are always opportunities for advancement!
Hinton Transportation Investments is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, creed, color, sex, gender, sexual orientation, age, national origin, religion, disability, veteran or military discharge status, marital status, ancestry, or any other legally protected category.