Director, Strategic Accounts (Pharma Services) - North Carolina and NE areas

Pharma Services Durham, North Carolina Remote, United States Remote


Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics has an opening for a Director Strategic Accounts who wants to continue to learn in order to allow our company to grow.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.


Position Summary:

The Director, Strategic Accounts leads development efforts that best address customer needs while coordinating the involvement of all necessary teams. The Director, Strategic Accounts, Pharma Services will be responsible for building out a customer base, working collaboratively and in conjunction with all levels of the sales organization to ensure successful attainment of established goals and objectives.


Core Responsibilities:

  • Drive strategic business expansion/collaboration opportunities with major pharmaceutical companies in the designated territory.
  • Build strategic relationships with key customer stakeholders (sourcing/procurement, scientific leaders, lab managers etc.)
  • Structure detailed strategic plans for gaining and retaining new and existing clients.
  • Collaborate and coordinate with all sales positions (Divisional VPs, Regional Directors and Territory Business Managers) to ensure successful attainment of company goals and objectives.
  • Identify and develop partnering opportunities between prospective pharmaceutical companies and NeoGenomics including but not limited to: Clinical Trials and Product Development.
  • Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to NeoGenomics leadership team.
  • Closely coordinates company Executive involvement with customer management.
  • Monitor performance of sales to ensure objectives are met
  • Develop and implement a comprehensive business plan for the territory that will be inclusive budgets, travel, territory management, goal setting, etc.
  • Work effectively with individuals across multiple departments throughout NeoGenomics. May have direct report staff assigned to support responsibilities in specific customers
  • Create statements of work for customer projects based upon customer requirements with the support of the pharma services team.
  • Provides leadership and input to Directors, Strategic Accounts, Pharma Services as requested in addition to day to day to support.


Position Objectives:

  • Achieves desired level of competency and accuracy for the main department processes and responsibilities of assigned position, as defined in established SOP’s, within 6 months
  • Works productively and efficiently to achieve company and departmental goals
  • Communicates effectively with all levels of staff
  • Adheres to NeoGenomics Laboratories core values, safety, compliance, and Company policies and procedures



  • Bachelor’s Degree in life sciences or business-related field required (MBA preferred)



Five (5+) years of direct account management experience in a laboratory setting working with pharmaceutical companies with a history of proven performance that has met and exceeded expectations


Qualification Requirements:

  • Strong understanding of pharmaceutical services and the evolving competitive landscape
  • Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives
  • Excellent knowledge of molecular pathology, oncology, hematology, chemotherapeutics and targeted agents
  • Excellent negotiation and customer service skills
  • Outstanding strategic sales account planning skills
  • Superior listening and problem-solving skills
  • Ability to handle sensitive information and maintain a very high level of confidentiality
  • Demonstrate consistent closing abilities throughout the sales cycle
  • Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
  • Impeccable oral and verbal communication and presentation skills
  • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
  • Effective and regular utilization of
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
  • Advanced presentation skills and business acumen a necessity
  • Ability to work effectively with minimal direction from, or interface with, manager
  • Problem solving, decision making and technical learning
  • Advanced written and oral communication skills
  • Strong administrative skills and sophistication to manage business in complex environments
  • Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company
  • Lives our values of Quality, Integrity, Accountability, Teamwork and Innovation


Travel Required:

Ability to travel as required by role (more than 50% of the time). Some overnight travel may be required.



All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Pay Range (will vary based on location & experience) $141,000 - $180,000 and Commissions