Commercial Operations Specialist (UK)

Pharma Services Babraham Cambridge, United Kingdom Remote


Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity. 

NeoGenomics has an opening for a Commercial Operations Specialist who wants to continue to learn in order to allow our company to grow. 

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics: 

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory. 


Position Summary: 

The Commercial Operations Specialist will be assigned to work with Strategic Account Directors, Pharma Finance Operations, Commercial Operations, Project Management and the VP Commercial, Pharma Services.  The Commercial Operations Specialist will be responsible for support of the pharma sales organization to develop/complete necessary automation, implementation of best practices for proposals, workflows, etc. and support the sales team with RFP’s and any necessary special projects/activities as needed. 

This role will be a Cambridge, UK -based position.  


Core Responsibilities: 

  • Work with sales leadership to develop organizational goals.
  • Propose and independently implement solutions to the sales process, involving key stakeholders at important milestones.
  • Work with the Business Development Team and Project Managers to generate change orders and to ensure accurate data alignment into the Salesforce CRM system.
  • Collaborates effectively with Sales, Project Management, Operations, Quality, Regulatory, Legal, and Finance to ensure contracts align with Company standards and are within guardrails set by Leadership.
  • Review and identify standard contract terms for consistency and accuracy.
  • Understands internal information technology systems including deep understanding of and is able to map workflows and best practices to support the sales operation.
  • Provide analyses of sales team performance to drive Divisional growth.
  • Proactively partners with Operations to have a firm grasp of our processes, test menu, etc. to confirm appropriate pricing/discount offerings, escalating where necessary.
  • Ensures contracts coincide with current budget tool as approved by President Advanced Diagnostic/Finance and/or client specific rate cards.
  • Utilize current tools within Neo to ensure change orders/amendments are created accurately.
  • Recognizes and rapidly responds to changes in internal/external environment; stimulates change and champions new initiatives.
  • Complete expedited project requests and prioritize based on business needs, may be required to work beyond normal business hours,
  • Direct the timely and consistent implementation of company initiatives.
  • Provide back up support to Sales Operations Manager




 Position Objectives: 

  • Achieves desired level of competency and accuracy for the main department processes
  • Communicates effectively with all levels of staff
  • Effectively schedules and manages resources to meet department goals
  • Adheres to NeoGenomics Laboratories core values, safety, compliance, and Company policies and procedures



College Degree / Bachelor’s in Life Science, Biology or business-related field required 



  • A minimum of five (5) years in corporate environment, preferably healthcare with well-rounded understanding of contracting and laboratory processes
  • 5+ years of experience utilizing or administering CRM (preferably Salesforce)


Qualification Requirements: 

  • Strong analytic skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
  • Clear thinking/problem solving: successfully led cross-functional projects/process improvement within operations function involving process improvement; able to quickly grasp new ideas
  • Experience with system implementation and upgrading
  • Multi-location and international background
  • Superior understanding of the organization’s goals and objectives, including NeoGenomics’ core values of Quality, Integrity, Accountability, Teamwork, and Innovation
  • Demonstrated ability to problem solve
  • Exceptionally self-motivated and directed
  • Strong interpersonal and influencing skills at all levels of the organization
  • Proven oral, written, telephone and presentation skills
  • Ability to work under deadline pressure and extra hours if needed on assignments
  • Proficient with MS Office programs
  • Keen attention to detail
  • Superior analytical, evaluative, and problem-solving abilities
  • Exceptional service orientation
  • Must be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety Manual
  • Ability to learn new systems quickly


Travel Required: 

  • Limited or none required






All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.