Description

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

The CSR Role: 

• Communicating schedules and order dates to external sales teams and customers.
• Raising customer orders on the business system, receive customer repeat orders with an amendment to the artwork & process through the appropriate procedure
• To work with Estimating and Sales Departments to ensure correct pricing is issued to the customer, entered into the Business System and invoiced.
• Receiving a customers’ request for order amendment, confirm the amendment with production and purchasing and issue notice to senior management of any sales projection change.
• Raising a concession form for customer trials when required, ensuring that no customer trial progresses without either a purchase order from the customer or a concession form.
• To forward all received information and documentation to Technical Services Representative.
• Liaise with Sales / Key Account Managers to facilitate information transfer with new projects.
• To provide a communication channel between operation and external sales/the customer
• To assist the Technical Services Representative to adequately two-way communicate on the status of projects.
• To respond to all assigned project actions within the defined timeline.
• To monitor the production schedule on a daily basis and advise customers of deliveries.
• To liaise closely with the Production Planner to ensure labels are produced within the timescales required and communicate progress to external sales and customer where required.
• To actively manage stock levels for stock customers and ensure the min/max programs are adhered to.
• To issue accurate stock and production planning reports to the customer in a timely manner where required.
• To ensure that all proofs are delivered to the customer in a timely manner, and to direct feedback to the relevant departments. Business System to be updated and PDF proofs uploaded accordingly.
• To assist the Technical Services Representative with delivering label profile drawings, line audit reports and other pre-print service products to the customer in a timely manner.
• To refer any costings or commercial issues on such products to the Sales & Customer Services Manager for approval before dispatching
• To provide cover across all customer accounts on a day-to-day basis.  

The CSR Team Leader Role: 

• Liaise with the CSR team daily, to make sure that all work output is satisfactory and delegate tasks as required to the CSR Team to keep throughput at a maximum.
• Problem solve with the CSR team to assist them with challenges & improve throughput.
• Escalate unsolved issues to the Prepress manager in a timeous manner.
• Display and live all of the MCC True Colours as an example to the CSR Team.
• Motivate and encourage the department with leadership skills. 

To succeed in this role, you will require:

• Grade 12
• Diploma in Sales & Marketing
• Sound & credible customer service background.
• Sales administration experience (5 years+)
• Team Leader experience (2 years+)
• Experience with business system, SAP/Radius
• Adaptability
• Self-confidence/Respect/Motivated
• Mobility
• Dependability and Reliability
• Problem solving and Assertive.
• Good Written and Verbal Communication Skills
• Good Computer Skills (MS Office)
• Decisive Insight

Diversity & Inclusion:

Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [email protected].