Description

Build your Career with an Industry Leader at our Shared Services Centre in Malaysia.

As a global leader in premium label solutions, our purpose is to deliver the world's best label solutions that help our customers build their brands, while adding value to our employees, our shareholders, and the communities in which we operate. 

If you share our vision and believe that you could contribute to the success of our company, we look forward to hearing from you!

Job Description:

• Promote standardization and eliminate duplication of work in AR Invoice submission processing.
• Supervise the US AR team involved in invoice submission process, ensuring team’s performance aligns with departmental goals and KPIs.
• Supervise AR team and manage AR team competencies.
• Provide guidance to AR specialists to ensure delivery of O2C service based on agreed timelines.

• Ensure invoices are submitted on time to customer
• Oversee and manage the timely resolution of invoicing dispute by coordinating with customer, internal teams (Sales, Finance, Customer Service), and other relevant departmens.to prevent delays in submission.
• Ensure all disputes are tracked and reported accurately, with root cause analysis conducted for recurring issues.

• Review the aging report, detailing invoice status, to ensure appropriate follow up on any unsubmitted invoices.
• Act as the primary point of contact for any escalated disputes and ensure timely and effective resolution.

• Identify and implement improvements to the invoice submission and dispute resolution process to increase efficiency and reduce the occurrence of dispute.
• Ensure best practice are followed to streamline workflows, minimize errors, and increase operational efficiency.
• Contribute to the development and implementation of positive change in the AR function in the Company.
• Leverage on use of technology and implement cost-neutral process enhancements.

• Prepare monthly dashboard on invoice submission, dispute resolution, and team performance for stakeholder review.
• Ensure compliance with Company’s accounting policies, processes, procedures, related to invoice submission and dispute management.
• Ensure full adherence to document retention as per the requirement by regulatory authorities in the specific country of operations/ business units.
• Develop and implement internal controls to safeguard Company’s assets and ensure compliance with financial regulations.
• Monitor and evaluate the effectiveness of existing internal controls.
• Stay updated on accounting standards, regulations, and compliance requirements to ensure the Company's financial practices align with industry standards and legal obligations.

• Promote a strong service ethos to support delivery to agreed Service Level Agreements.
• Act as the focal point to ensure effective communication and resolution of operational related issues and decisions.
• Build long-term relationships with Company’s internal stakeholders and leadership team.
• Work closely with other operation functions to ensure seamless coordination of financial activities.
• Perform any other duties as assigned by the Team Manager.

Job Requirements:

• 3 - 5 years working experience in Accounts Receivable.
• Degree in Accounting/Finance, Business Administration or equivalent with professional qualifications (ACCA/CPA/MIA).
• Fluent in both spoken and written English.
• Independent, strong interpersonal and communication skills.
• Proven experience in managing and resolving invoicing dispute efficiently and effectively. 
• Strong analytical and problem-solving skills to identify the root cause of issues and implement corrective actions 
• Able to multi-task, pay attention to details, thrives in fast-paced environments.
• Candidate who has Shared Services (SSC) experience is an added advantage.
• Ability to work afternoon shift (1pm - 10pm).

Only applicants who can legally live and work in Malaysia will be considered.