Regional Parts and Service Representative

Sales & Marketing

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Description

Regional Parts & Service Representative

Location: Riverside, CA

Salary Range : $80,000 - $100,000

Step into the fast lane with Morgan Truck Body - a powerhouse driving innovation and top-tier quality! We're searching for a driven, game-changing Regional Parts & Service Representative ready to accelerate sales, build rock-solid customer alliances, and power our next phase of explosive growth!

Your Impact - Big and Bold:

You will be the key connector between our customers and our service facility, ensuring smooth, efficient service that keeps our customers moving forward. Your proactive approach and relationship-building skills will directly impact sales success and customer satisfaction.

What a Day in Your Life Looks Like:

As a key player on our team, you'll support and grow Morgan's Parts & Service presence in your territory by combining technical know-how with customer-first service.

  • Provide end-to-end support for Parts and Service needs - from training and spec consultations to quoting, order entry, scheduling, and warranty coordination.
  • Consistently meet or exceed monthly sales targets for parts and service.
  • Proactively connect with new and existing leads through outbound calls and follow-ups.
  • Analyze market trends and customer data to identify sales opportunities and grow territory potential.
  • Lead continuous improvement efforts by initiating customer surveys and turning insights into action.
  • Address customer concerns head-on, ensuring timely follow-up and long-term satisfaction.
  • Assist in sourcing new business while supporting account retention with detailed spend tracking and contact management.
  • Partner with engineering and service teams to ensure customer expectations are clearly communicated and met throughout the service cycle.
  • Respond quickly to urgent customer issues, resolving them with professionalism and urgency.
  • Report regularly on customer needs, industry trends, competitive activity, and new opportunities.
  • Maintain a professional image and strong working knowledge of Morgan products, competitor offerings, and chassis configurations.
  • Use Morgan IT systems confidently and accurately to manage customer interactions and service workflows.
  • Perform other duties as needed to support the team and deliver results.

What You Bring to the Table:
  • Proven sales experience and strong customer service skills - commercial truck body or trailer repair experience is a plus.
  • Excellent communication and organization skills with a knack for follow-through.
  • Self-driven, able to work independently and thrive as part of a team.
  • Comfortable with up to 90% local travel.
  • Valid driver's license required.
  • Preferred: Bachelor's degree and experience with commercial truck bodies.

Physical Demands:
This role blends office work with visits to manufacturing areas, requiring sitting or standing for extended periods, walking, reaching, and occasional lifting up to 25 pounds.

Why Morgan? Because You Deserve the Best:

With over 70 years leading the truck body industry, Morgan Truck Body is where innovation meets tradition. From electric vehicles to custom refrigerated units, we build it all - and we do it with passion and precision.

See our story: A History of Morgan

We offer:
  • Competitive pay and full benefits package (medical, dental, vision, life)- your health matters
  • 401(k) with company match - because your future matters
  • Tuition reimbursement and leadership development to boost your career
  • Paid holidays and vacation time - we know balance is key
  • Exclusive discounts on footwear, eyewear, and safety gear- because we care about your safety

Join a team where your impact is real, your growth is limitless, and your work fuels the future of transportation.

What Drives Us at Morgan:

At Morgan Truck Body, our shared values aren't just words on a wall - they're the heart of everything we do. They fuel our success, shape our culture, and guide how we show up for each other, our customers, and the future of transportation.

We Celebrate People
We recognize and value the individuals behind the build - the makers, thinkers, and problem-solvers who drive our success every day.

We Lead with Integrity
Doing the right thing isn't optional - it's how we operate, always. Honesty, accountability, and respect guide every decision.

We Deliver Results
We show up, step up, and get it done. Our commitment to performance means exceeding expectations and raising the bar - for ourselves and our customers.

We Work with Passion
We love what we build - and it shows. From the factory floor to the front office, we bring energy, innovation, and pride to every product that rolls out of our doors.

Ready to rev up your career? Check out our Careers Page and discover what Morgan Truck Body can do for you!

At Morgan Truck Body, part of the J.B. Poindexter & Co. family, we're committed to building a workplace where everyone feels respected, supported, and empowered to succeed.

We are proud to be an equal opportunity employer. We welcome and celebrate diverse perspectives and do not tolerate discrimination or harassment of any kind - regardless of race, color, religion, age, gender, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

This commitment applies to every part of your journey with us - from hiring and promotions to compensation, training, and beyond.

Diversity drives innovation. Inclusion fuels our strength. At Morgan, everyone belongs.

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