CUSTOMER ACCOUNT REPRESENTATIVE

Customer Service Elk Grove Village, Illinois


Description

The Customer Account Representative (CAR) serves as the liaison between the company and the customer with primary responsibility for responding to inbound communication from customers. The CAR maintains and monitors customer logistics and responds to customer issues and problems regarding orders, returns and shipments. The CAR initiates and implements actions that deliver an excellent standard of service and that maintain a high level of customer satisfaction.



KEY RESPONSIBILITIES:

Customer Logistics:

  • Respond to customer issues and problems regarding orders, returns and shipments
  • Review all information pertaining to customer issues such as missing shipments, late shipments, missing product, incorrect quantity, pricing etc.
  • Monitor make-to-stock customer inventories; work with supply chain to maintain inventory targets
  • Work with customers for new orders via the phone and fax and enter data for orders
  • Advise customers when necessary of shipment delays and related issues
  • Initiate tracers with carriers
  • Track and resolve customer complaints working with sales, R&D, production and Quality to arrive at a solution
  • Recommend internal production schedules and quantities based on weekly demand trends
  • Coordinate transportation of products as they are produced
  • Monitor inventory levels and create transfer orders to stock outside warehouse
  • Participate in new account set-up
  • Provide support to Account Management with inventory and sales reports

COMPETENCIES:

  • Effective oral and written communications with both external and internal customers
  • Able to multi task and manage competing priorities
  • Able to develop interpersonal relationships to achieve goals
  • Analyze available data to make informed decisions
  • Effectively copes with change and able to give and receive feedback
  • Drives continuous improvement where applicable
  • Committed to organizational success and takes ownership for results

SKILLS AND KNOWLEDGE:

  • HS diploma required; BS/BA degree preferred,
  • 4-5 years of experience in customer service, preferably in the food manufacturing industry
  • Excellent verbal communication skills, along with the ability to interact effectively with people at all levels
  • Strong PC skills
  • Demonstrated expertise with MS Office, Excel proficiency is required
  • Ability to multi-task and establish priorities

 

As an equal opportunity employer, Miracapo Pizza Company recruits, hires and promotes the most qualified individual, without regard to race, creed, color, age, religion, sex, national origin, disability status, veteran status, marital status or sexual orientation. All employment decisions are administered in a non-discriminatory manner and consistent with applicable federal, state, and local laws.