CISA Operations Analyst
Description
Description
At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.
Together, we know our people are our difference—for our clients and our colleagues.
Are you ready to:
- Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
- Learn and grow by taking advantage of every opportunity available to you?
- Join a company which prides itself on its shared values and inclusive culture?
- Be the difference and make it happen?
Role Summary
MetaPhase is seeking an Operations Analyst with approximately 3+ (three) of experience to be a part of a mission support team for CISA International, supporting customer relations, requirements, operations, training, correspondence, and process improvement. This team works closely together to process requests – gathering requirements, developing solutions, and working internally with the sub-division’s front office leadership team to identify and communicate solutions and meet the subdivision’s needs.
What You Will Be Doing
- Create and/or support project deliverables.
- Perform analysis and diagnose client issues while demonstrating an understanding of the client environment and overall project scope.
- Managing internal and client communications and maintaining program knowledge management and tracking.
- Coordinating customer operations on behalf of the client
- Creating communications and presentations, facilitating meetings, taking meeting minutes, tracking decisions/issues/risks, and supporting the team and senior leadership in a fast-paced environment
What We Need From You (Required)
- 3+ (three) years’ experience in client operations, communications, or similar role that involves writing, speaking, coordination
- Excellent written and verbal communication skills
- Possess strong technical, analytical, and problem-solving skills.
- U.S. citizenship required (NO EXCEPTIONS)
Bonus Points (Desired)
- Federal consulting experience: 3 years preferred
Work Location
Hybrid – Currently 1 day a week at the client site in Arlington; could increase to 2-3 days a week
Travel
None
Education Level
Bachelor of Science or Bachelor of Arts
Clearance Level
Ability to obtain DHS Suitability; U.S. Citizenship required (NO EXCEPTIONS)
Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70-80K.
About MetaPhase Consulting
MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:
Fastest Growing
- Inc 5000 Fastest Growing Company - 2020, 2021, 2022, 2023
- Washington Technology Fast 50 Award - 2020, 2021
- Financial Times America's Fastest Growing Companies – 2021, 2022, 2023
Best Places to Work
- Washington Post Top Workplaces – 2022, 2023
- Washington's Business Journal’s Best Places to Work – 2021, 2022
- Virginia Businesses Best Place to Work – 2021, 2022, 2023
- Northern Virginia Technology Council Top 100 Technology Firms – 2020
Company & Individual Awards
- 2021 Washington Business Journal Small Business – CEO of the Year
- 2021 FedScoop 50 – Industry Leadership Award Nominee
- 2021, 2023 Moxie Award Finalist
- 2022 SECAF Government Contractor Awards ($27.5 to $50 Million in Revenue)
- 2022 FedScoop Best Bosses Finalist – Brett McLaren
- 2022 Washington Business Journal 40 under 40 – Brett McLaren
- 2022 FedHealth IT and G2XChange Women in in Leadership Awards – Beth Angerman
- 2022 George Mason University Prominent Patriots in Business – Fred Costa
- 2022 TiE DC Capital ELITE Award
- 2023 Elev8 Engage GovCon Finalist
- 2023 Maryland Tech Council ICON Awards Finalist for Government Contracting Company of the Year: Over $50 Million
- 2023 Greater Washington Government Contractor of the Year ($25 to $75 million) Awards Finalist
MetaPhase Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.